Operations Specialist London, England
Job description
Operations Specialist
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.
We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!
We are currently looking for an Operations Specialist to join our Customer Operations & Analytics team to be based in our London, UK office.
Board’s Professional Services Team works directly with customers to configure the Board application to each company's specific needs. The PS Operations team is a partner to the Professional Services team by setting and enforcing process standards, completing month-end invoicing, and ensuring internal data reporting accuracy.
Main duties:
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Enforce global process and project standards
- Monitor weekly timesheet and expense submissions and approvals
- Maintaining project information in financial applications
- Supervising the legal documentation process to ensure proper signatures have been received
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Invoice customers for work completed by the Professional Services team
- Reconciling timesheets for month-end invoicing
- Partner with Finance for month-end invoicing
- Report PS forecasts and project status to the leadership team
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Ensure data in the Professional Services Automation application is properly maintained
- Assist in the set-up and maintenance of ongoing projects
- Support PS with regular reviews of project reporting
- Participate in continuous process improvement efforts
Requirements:
- Bachelor degree or comparable degree/experience
- 2-3 years of experience supporting a services business
- Excellent organizational and administrative skills
- Understanding of project frameworks and governance
- Be exceptional at building strong, long-lasting relationships
- Motivated, determined, self-starter
- Able to work independently and as part of a team
- Able to work against very tight deadlines, in a fast-paced environment
- Ability to work remote with the ability to commute to a Board office when needed
- Required to be fluent in English with a preference of also speaking a second language
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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