Operations Services Manager London, England
Financial Conduct Authority
Full Time
London, England
90000 GBP ANNUAL Today
Job description
Job title: Operations Services Manager
Perm
Change Directorate
The team/department
Are you looking for a new role in Change Delivery and Operational Management? We are looking for a operations services manager to join our Change Directorate Support Office team to support the FCA’s ambitious portfolio of change.
The FCA Change Directorate provides expertise in regulation and business and technology change, with a current focus on project delivering the FCA’s strategic goal to become a more data led regulator.
We are creating a new team within the Change Directorate to support delivery of our change priorities, with a focus on delivering on our overall change excellence frameworks and to standards, implementation of the directorate’s people strategy, and supporting the effective operational performance of the Directorate with regards to risk and fiscal management.
What you will be doing:
- Establish and manage the delivery of an Operational Risk, Assurance, Financial and Benefits Management and Reporting service to support the departments within The Change Directorate to execute a common set of standards, processes and deliverables.
- Manage a team of specialists to fulfil the operational services.
- Implement strategic initiatives and cross divisional improvements.
The skills and experience you will have:
- Supporting the construction and achievement of the Change Directorate Annual Business Plan
- Manage and motivate a team of up to 10 people, providing an Operations service to the Change Directorate Leadership team, including Operational Risk, Assurance, Financial Management and Performance Reporting.
- Comfortable in building a new function
- Supporting colleagues throughout the change agenda
We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.
Minimum:
- Experience of leading operational/project teams and strategic initiatives
- Experience of Project / Business Change or technology enabled change
- Significant experience of implementing operational frameworks for monitoring performance against indicators, e.g. risk management, assurance, resource ultilisation and workforce management, financial ad benefits management.
- Experience and expertise in providing a support service e.g. Operational Risk and Assurance Management, Operational Reporting, Financial and Benefits Management, and identifying improvements to services.
Essential:
- Effective influencing and negotiating, able to ensure internal priorities are managed alongside business priorities and receive adequate attention and resource to continuously improve and develop the services.
- Able to engage and present complex information in a simple, clear and accessible format to a variety of audiences.
- Strong problem solving skills and to identify root cause, build solution options and gain consensus and buy in to solutions to key operational challenges and drive innovation within the team.
- Able to build and maintain a broad range of relationships across the organisation, collaborating with corporate function teams and the Change Directorate Leadership team to ensure effective completion and governance of corporate activities.
- Strategic and pragmatic thinker, able to solve strategic delivery problems through the development of initiatives to improve the long-term service provision of Change Directorate services, including innovation and applying industry leading practices to overcome operational challenges, whilst ensuring that the day to day operational issues are managed effectively.
Desirable
- Experience in leading operations services teams.
- Experience in providing operational governance service to business change and IT teams.
What you get from the role:
This new team, the Change Directorate Support Office, will play a pivotal role with regards to developing and engaging our people, driving operational rigour, management of risk and will play a key strategic role enabling effective execution of our priorities.
This role is at Manager Grade within the Corporate Family.
- The salary range in London is up to £90,000 per annum plus a competitive benefits package, including a non-contributory pension
- The salary range in Edinburgh & Leeds is up to £83,000 per annum plus a competitive benefits package, including a non-contributory pension
Our competitive Flexible Benefits Scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Additional information on the core benefits you will receive can be found
here
.
About the FCA:
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
The FCA's Values & Diversity:
Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator
Flexible working:
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working from home, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multilocation & hybrid working:
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, and London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from. The FCA also supports hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
Useful information:
- Applications for this role close on at midnight on Friday 24th February 2023
- Got a question? If you are interested learning more about the role, please contact Darren Chambers at [email protected]
- The interview process for this opportunity will involve a competency-based interview and technical case study. For additional guidance and support on the FCA’s interview process, please visit our careers sitehere.
Financial Conduct Authority
www.fca.org.uk
London, United Kingdom
Nikhil Rathi
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
National Services & Agencies
2013
