Operations Service Manager London, England
Job description
Location: Essex
Full-time: 37.5 hours (Monday – Friday)
Contract type: Permanent
Salary: £37,867.12 - £42,600.51 (depending on experience)
About the Role
Reporting to the Regional General Manager, the Operations Manager will be responsible for providing leadership to their Treatment Centre Operations team to ensure that the operational priorities in their centre(s) are aligned to the overall organisational priorities and are delivered through a clear focus on safety, client experience & sustainability.
The role will support and challenge our Clinical Teams to provide the best possible experience for our Clients through the use of data to inform decision making, close management of resources (people, consumables, equipment, property) and maintaining a work and client facing environment that is professional and fit for purpose at all times.
Close and effective working relationships with the Clinical Services Matron and Regional General Manager will be essential in being successful in this role. The role is required to provide continuous improvement and implement effective change, with support from the Senior Management Team, in order to deliver the objectives within their Treatment Centre.
All Operations Managers will be required to work cohesively with each other and other departments and support each other in order to deliver the overall organisational objectives, ensuring we consistently deliver a safe and sustainable service.
Working within our main clinic you will be joining a team of both clinical and non-clinical colleagues who empower our clients to make reproductive choices that are right for them.
About You
You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission ‘Your Body, Your Choice, Your Future’.
Skills
- Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
- Pro-choice
- Professional role model: appearance and manner
- Ability to work with others
- Inspire a motivated and productive team
- Make sound service delivery decisions
- Generate a client focused service
- Effective IT skills, MS/Outlook, Excel and PowerPoint or equivalent
Qualifications
Minimum: GCSE (A-C) [or equivalent] in Maths & English
Desirable: Formal Management Qualification including a bachelors or masters degree in operational management
MSI Employee Value Proposition
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider up to 5% employer contribution
- Over 4,000 perks and discounts from worldwide retailers to local businesses
- Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
- Up to £7000 annual season ticket loan for use on public transport
- Relevant equipment provided to fulfil your role
- Company sick pay
- Competitive overtime rates*
- Death in service benefit
Wellbeing
- Competitive family friendly benefits to support you balance your family and working life
- Potential for flexible working
- 26 days annual leave, plus bank holidays increasing with continuous service
- We celebrate our colleagues through our national Employee Recognition Programme
- Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
- Accredited Mental Health First Aiders to support employees in moments of need
- Annual contribution towards eye test and glasses
Personal Development
- Great opportunities to progress
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
About Us
Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.
As one of the world’s leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.
At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
For more information about the role, please view the job description.
Closing date: 5th September 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
