Operations Officer - Membership London
Job description
Our client, an esteemed membership organisation situated in the heart of London, is currently seeking a motivated and organised professional to join their Membership Operations team as an Operations Officer - this is a six-month fixed term position.
In this role, you will play a crucial part in executing essential membership activities, which involve conducting reporting and analysis, overseeing the Direct Debit process for subscription fee collections, providing support for significant events such as Admissions Ceremonies, and managing budgets exceeding £5 million.
As the backbone of the organisation's membership function, this role ensures the smooth operation of day-to-day activities. We are seeking an individual who possesses financial acumen, a customer centric mindset, adaptability, and a meticulous attention to detail.
If you are enthusiastic about contribution to a prestigious membership organisation and possess the necessary skills and qualities apply for this opportunity today!
Type of Role: Temporary, 6-month FTC
Role: Operations Officer - Membership
Company Type/Industry: Membership Organisation
Schedule: Hybrid Working
Days: 4 days per week
Hours: 9am-5.30pm
Start Date: ASAP
Location: Holborn (hybrid)
Pay: £20-£21.50 per hour
Duties and Responsibilities:
- Financial planning, forecasting, and reporting.
- Produce regular reports and conduct analysis of renewal data to track progression and identify trends or opportunities for retention of membership)
- Produce monthly membership reports highlighting areas of growth, trends and specific insights for future growth opportunities.
- Management of the Membership Operations budget
- Completion of Direct Debit activities in relation to data cleansing, reviews of process and management of the collection process.
- Planning, management, and delivery of membership function
- Working closely with marketing and digital team to deliver email campaigns
- Support activities to cleanse data held in CRM ahead of future system migration.
- Provide continuity in membership services to allow Membership Operations Team to complete tasks related to CRM project.
- Member events
- Support the Membership Events Coordinator in the planning and delivery of outstanding membership engagement events to promote a positive, engaging, and memorable moment with all stakeholders
- Lead on contract reviews, budgets and presenting proposals
- Lead on wash-up meetings post-events and developing recommendations for continuing improvement
- Assist with queries about the events from all stakeholders and ensure clear, accurate and timely communication is provided.
- Ensure the management of budgets in relation to events
- Membership administration
- Working with the Membership Operations Administrator and Assistant to respond to member queries and complete key membership processes
- Identifying potential improvements in operations and making recommendations
- Provide continuity in membership services to allow Membership Operations Team to complete tasks related to CRM project.
- Maintain and manage records in accordance with the data protection policy and guidance.
Skills and Experience:
- Experience of membership systems and procedures
- Experience using CRM database
- Experience delivering exceptional customer service to a range of stakeholders
- Advanced level of Excel and writing reports
- Experience managing the full Direct Debit Process
- Effective oral and written communication
- Effective interpersonal skills
- Clear and analytical thinker
- Ability to interpret data to identify key messages and theme and deliver through meaningful reporting
- Management and responsibility for budgets
BENEFITS:We would love for you to join us! Some of the great perks of temping through Office Angels include:
- Hybrid working
- Flexible hours / Flexible working culture
- Office Angels Boost benefits - The BEST temp benefits on the market benefits
- Weekly pay
- Temporary candidate of the month award
- A dedicated consultant as an additional layer of support
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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