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Job description

Seeking an ambitious, hands-on leader with energy to work in a fast paced, entrepreneurial environment to grow long stay accommodation platform leveraging technology to become the easyJet of residential rental accommodation. A Hospitality professional with multi-site experience to lead the Operational and Head Office Teams.

The job

• Manage a structure covering sales (lettings) and marketing, operations, maintenance, and management.
• Reduce reliance on third parties whether maintenance contractors, letting agents or any other provider.
• Proactively manage staff performance to achieve high levels of productivity.
• Ensure team is scalable and able to adapt in a high growth environment.
• Drive occupancy, rentals and retentions by doing the basics well.
• Define and implement a lean structure, but customer centric service model to differentiate us from our competitors.
• Oversee efficient building management to maximise value.
• Use technology and systems to optimize service and efficiency levels.

You are and You have:

• A strong leader with the personality and experience to drive a team.
• Min 10 years’ experience leading a progressive and innovative team.
• Have Residential Management or Residential Asset Management experience.
• Passionate about service and customer satisfaction.
• Not afraid to try and fail in a pioneering and entrepreneurial business.
• Able to lead a team but prepared to roll up your sleeves and get involved in the detail.
• Strong understanding of Facilities Management and understanding of key drivers of value
• Strong organizational skills.
• Be able to travel extensively around operational sites and spend 2/3 days per week at Head Office in central London.

The first 12 months:

• net operating income by reducing voids (vacant flats means no income) and mitigating costs

The next 12 months:

Management – Front of House

• Employ directly Front of House staff with a hospitality background to ensure customer centric service for the eight-1st generation extended stay buildings, to improve tenant satisfaction and retention. Implement tools to measure success.

Back of House

• Develop the Back of House support Team utilising the skill base in the Hotels. Cross train the Team to cover multiple sites.

Development of Team Culture

• Work closely with the Group Teams to enhance and support a positive people culture.

Maintenance / IT

• Drive efficiencies and service levels through group wide procurement strategy and optimised use of technology. Implement maintenance structure to efficiently maintain the building on a proactive and reactive basis.

*

Tenant Management

• Fully absorb all building management, tenant management and maintenance from external agents

Lettings

• Use technology and inhouse sales & marketing to reduce reliance on and cost of third-party lettings and create an innovative, disruptive, and cost-efficient distribution platform.

Job Types: Full-time, Permanent

Salary: £45,000.00-£60,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location