Operations Manager - Residential Properties

Operations Manager - Residential Properties London, England

CriterionCapital
Full Time London, England 45000 - 60000 GBP ANNUAL Today
Job description

Seeking an ambitious, hands-on leader with energy to work in a fast paced, entrepreneurial environment to grow long stay accommodation platform leveraging technology to become the easyJet of residential rental accommodation. A Hospitality professional with multi-site experience to lead the Operational and Head Office Teams.

The job

  • Manage a structure covering sales (lettings) and marketing, operations, maintenance, and management.
  • Reduce reliance on third parties whether maintenance contractors, letting agents or any other provider.
  • Proactively manage staff performance to achieve high levels of productivity.
  • Ensure team is scalable and able to adapt in a high growth environment.
  • Drive occupancy, rentals and retentions by doing the basics well.
  • Define and implement a lean structure, but customer centric service model to differentiate us from our competitors.
  • Oversee efficient building management to maximise value.
  • Use technology and systems to optimize service and efficiency levels.

You are and You have:

  • A strong leader with the personality and experience to drive a team.
  • Min 10 years’ experience leading a progressive and innovative team.
  • Have Residential Management or Residential Asset Management experience.
  • Passionate about service and customer satisfaction.
  • Not afraid to try and fail in a pioneering and entrepreneurial business.
  • Able to lead a team but prepared to roll up your sleeves and get involved in the detail.
  • Strong understanding of Facilities Management and understanding of key drivers of value
  • Strong organizational skills.
  • Be able to travel extensively around operational sites and spend 2/3 days per week at Head Office in central London.

The first 12 months:

  • net operating income by reducing voids (vacant flats means no income) and mitigating costs

The next 12 months:

Management – Front of House

  • Employ directly Front of House staff with a hospitality background to ensure customer centric service for the eight-1st generation extended stay buildings, to improve tenant satisfaction and retention. Implement tools to measure success.

Back of House

  • Develop the Back of House support Team utilising the skill base in the Hotels. Cross train the Team to cover multiple sites.

Development of Team Culture

  • Work closely with the Group Teams to enhance and support a positive people culture.

Maintenance / IT

  • Drive efficiencies and service levels through group wide procurement strategy and optimised use of technology. Implement maintenance structure to efficiently maintain the building on a proactive and reactive basis.

*

Tenant Management

  • Fully absorb all building management, tenant management and maintenance from external agents

Lettings

  • Use technology and inhouse sales & marketing to reduce reliance on and cost of third-party lettings and create an innovative, disruptive, and cost-efficient distribution platform.

Job Types: Full-time, Permanent

Salary: £45,000.00-£60,000.00 per year

Benefits:

  • Company pension
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Operations Manager - Residential Properties
CriterionCapital

www.criterioncapital.co.uk
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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