Operations Manager Primary Care London, England
Job description
Job Description
Role
Operations Manager Primary Care
Location
Hybrid working as required:
BHCIC HQ at 246 Roehampton Lane & other locations across Wandsworth; Working from home
Responsible to
Associate Director of Operations
Accountable to
Chief Executive
Hours
Full- time, 37.5 hrs per week
Salary
£52,000 - £62,000
Line Management
Contract Delivery Coordinator Primary Care
Ad Hoc Project Lead
Service Manager (MICAS)
Battersea Healthcare CIC
Battersea Healthcare Community Interest Company (BHCIC) is a GP practice-owned community interest company established to support and develop local general practice and to provide quality healthcare for all the people of Wandsworth. We have a track record of providing patient focused healthcare services, while working to improve the capability of the Wandsworth healthcare system to provide better services for its patients.
BHCIC is the lead provider for the Multi-specialty Community Provider (MCP) in Wandsworth, integrating primary and community health & care services in the borough.
BHCIC has built collaborative working relationships with the 9 local Primary Care Networks, operating as Primary Care Wandsworth, to ensure a strong voice and influence for primary care in the further development of place arrangements as part of the South-West London Integrated Care System (ICS). BHCIC is also a founder member of the South-West London Primary Care Provider Alliance, a strategic collaboration of the 6 GP Federations within the ICS area.
Job Summary
The Operations Manager PC will work with the Associate Director of Operations to take overall responsibility for the delivery of all Primary Care contracts held by BHCIC. This involves managing the contract life cycle in all identified areas and will require comprehensive stakeholder engagement across the Wandsworth health and social care economy.
The Operations Manager PC will be required to lead, drive, and support the management and mobilisation of Primary Care & associated projects, to include but not limited to specification writing, project mobilisation plans and oversight of performance/delivery.
The Operations Manager PC will manage and support the efficient operation of the MICAS / SPOA service (the only directly delivered service of BHCIC). This will include maintaining the quality standards already established within the Wandsworth MSK pathway whilst developing service improvements and economic efficiencies which deliver high quality of care.
Principal Duties and Responsibilities
The Operations Manager PC will:
- Manage and develop all Primary Care contracts (established and new) whilst supporting and managing the Contracts Delivery Coordinator PC, plus any additional resource applied to support delivery of any contract.
- Support, manage, and develop the MICAS / SPOA service with the Service Manager within the Wandsworth MSK pathway working with MSK Alliance partners.
- Engage, contribute, and support programmes of work that supports primary care that may include but not limited to the Practice Support Team (PST).
- Work with the Associate Director of Operations to identify areas of growth and service development, providing support and contribute to the commercial development of BHCIC.
- Support and contribute to the organisations service development strategy.
- Actively participate in collaborative initiatives with other health and care providers, clinical leads, and the Associate Director of Operations to promote patient focused quality services of new and existing contracts.
- Engage and contribute to all related internal and external forums regarding service delivery, performance, and governance regarding existing and new contracts.
- Work with, contribute and support all BHCIC colleagues plus sub-contracted personnel.
- Work with, support, and contribute the BHCIC BI team with regards to development / improvement of services.
The current contracts are but not limited to:
- Planning All Care Together
- Community Diagnostics
- Enhanced Care Pathway
- Improving Access to Primary Care
- Enhanced Access
- Learning Disabilities
- Diabetes Care Management Primary Care
- Weekend Telephony
- Winter planning
Service Development and Delivery
For all Primary Care contracts (existing and new) the Operations Manager PC will be required to:
- Work with and support the Contracts & Performance Manager to ensure contractual documentation is developed, agreed, and signed including:
Lead provider contract with ICB
Sub-contracts
Service level agreements
Development of new specifications, business cases, Data Sharing Agreements, Data Processing Agreements as appropriate
- Support the Contracts & Performance Manager as to the appropriateness of serving contract notices and issuing contract variations to providers.
- Support the Contracts & Performance Manager with contractual negotiations and annual reviews process.
- Manage Primary Care contracts ensuring they are effectively managed and delivered in accordance to planned levels and within pre-determined budgets.
- Lead, manage, support and implement new approved projects not limited to Primary Care, working with other BHCIC colleagues such as finance, governance, BI.
Quality
The Operations Manager PC will be accountable for ensuring contract (existing and new) meet their obligations through appropriate measures:
- Key Performance Indicators are monitored and achieved, or remedial measures are formulated which are recorded and monitored.
- Quality indicators such as compliments, complaints, quality alerts etc are acted upon and used to improve the quality of the service.
- Service Improvement Plans are developed to address service under performance.
- Effective risk management ensuring all appropriate risks are recorded with mitigating action plans to reduce impact to the service.
- Develop open and transparent relationships with the following stakeholders but not limited to:
Primary Care
Community Care
Secondary Care
ICB
PCNs
Other Wandsworth and South-West London stakeholders
Finance
The Operations Manager PC will hold delegated budget management responsibilities for primary care resources and will work with the Battersea Healthcare Finance team to:
- Ensure designated budgets are appropriately managed within the agreed parameters.
- Support other line managers to develop budget management skills to identify potential areas of
improvement in relation to service ‘value for money’ and savings.
Additional Information
Performance Review
Battersea Healthcare CIC operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.
Confidentiality
The post holder is required not to disclose such information, particularly relating to patients and staff. All employees are subject to the Data Protection Act 2018 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The post holder must not at any time use personal data held by Battersea Healthcare CIC for any unauthorised purpose or disclosure such as data to a third party.
You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Battersea Healthcare CIC, unless expressly authorised to do so by Battersea Healthcare CIC.
Conflict of Interest
You may not without the consent of Battersea Healthcare CIC engage in any outside employment and in accordance with Battersea Healthcare CIC Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in Battersea Healthcare CIC Interests that might appear to be in conflict should also be declared.
Disclosure and Barring Service (DBS)
It is a requirement that all roles are risk assessed for eligibility for a DBS disclosure before any level of check is undertaken. You are required to report to your line manager any changes to your DBS status after the check has been undertaken.
Data Protection Act
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act (2018) This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorized persons or organizations as instructed.
Education & Training
Personal continuing professional development is encouraged, and an annual performance review is in place to discuss CPD and on-going objectives.
Completion of all on-going statutory and mandatory NHS training is also a given of this role.
Each statutory and mandatory training cycle will be explained, self-reporting to HR will be promoted, and a final report on all training compliancy will culminate at the final point of your performance review.
Equal Opportunities
The postholder is required at all times to carry out responsibilities with due regard to Battersea Healthcare CIC Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with Battersea Healthcare CIC.
Health & Safety
As an employee of Battersea Healthcare CIC, the postholder has a duty under the Health and Safety at Work Act 1974, to:
Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the treatment centre, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
Risk Assessment
All members of staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.
This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
This job description is subject to regular review and appropriate modification.
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Person Specification
Operations Manager Primary Care
Essential
Desirable
Qualifications
Educated to degree level or equivalent.
Management qualification with at least 5 years post qualification experience
Evidence of recent CPD
Experience
Substantial experience of managing the delivery of clinical and/or support services within primary or community care
Leading a team and operating at management level of a health care provider organisation.
Management of short- and long-term service planning cycles.
Experience of writing and implementing service project plans, policies, and procedures.
Experience of managing/responding to corporate and service delivery assurance processes, including the identification of risks and mitigating actions.
Project management
Collaboration with multiple stakeholders in a complex operational environment.
Previous line management experience within a comparable sized team/organisation.
Knowledge and Understanding
Current knowledge of the changing Healthcare landscape – local and national.
Understanding the importance of partnership working with other organisations
Budgets / Financial management
Comprehensive knowledge of health and care policy and direction in primary and community care services.
Knowledge of the BI and digital transformation initiatives and opportunities within healthcare.
Skills and Abilities
Excellent communication skills, written and verbal, with the ability to communicate clinical/service complex information that can be easily understood.
Strong analytical skills with the ability to solve highly complex service delivery challenges.
Ability to implement/manage all required service related internal systems and processes.
A ‘can do’ approach which is inclusive and developmental.
Ability to work collaboratively with senior colleagues.
Ability to relate to others and bring out the best in them.
Skilled in time management and prioritising a complex workload.
IT literacy.
Contract management
Personal Attributes
Self-motivated with a proactive approach to problem solving and ‘can do’ attitude.
Adaptability, flexibility, and ability to cope with change.
Professional calm and efficient manner.
Highly organised approach and ability to prioritise own work in order to meet strict deadlines and targets.
Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation.
Ability to work autonomously and as part of a team.
Ability to deal with conflicting demands.
A good team player who has the ability to support others when required.
Job Type: Full-time
Salary: £52,000.00-£62,000.00 per year
Work Location: Hybrid remote in London
Application deadline: 02/07/2023
Reference ID: OMPC0623
