Operations Manager, Global Memberships London, England
Job description
Job Description
Join our Membership team in creating strategy and execution of benefits, rewards, and operations of the LEGO Group’s global membership program!
Core Responsibilities
Ownership of policies, legal terms and conditions, FAQs, training, and other materials to support a high program execution level.
Own relationship between membership operations and legal, tax, compliance, and data office teams.
Document and evaluate existing processes within the team and identify areas for improvement and risk mitigation.
Collaborate with business transformation partners to ensure the member needs are addressed within new operating models and support platforms
Development and socialisation of a robust communications plans to support strong connections across marketing, store operations, consumer services, IT, and other key collaborators.
Manage external supplier relationships supporting the program's day-to-day operations while ensuring timely delivery and a high level of quality.
Do you have what it takes?
Proven experience in process development and mapping.
Strong organisational skills and analytical approach.
Ability to work independently.
Highly process driven with a strong attention to detail and excellent organisational and problem solving skills.
Strong verbal and written communication skills a requirement.
Play your part in our team succeeding
You will join the Membership team responsible for strategy and execution of benefits, rewards, and operations of the LEGO Group’s global membership program.
We are focused on providing experiences, promotions, and rewards that drive shopper engagement and increase customer lifetime value across channels.
#LI-MD1
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
- LocationLondon, United Kingdom
- Job ID0000005519
- CategorySales, Marketing & Product Management
