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Hours: 40 hours across 5 days per week

Salary: From £33,000 per annum

Atlas Hotels is hiring an Operations Manager right now, to take responsibility for two sites situated next to each other in the heart of Glasgow- the Holiday Inn & Holiday Inn Express - Glasgow Theatreland. Reporting into the dual site Hotel Manager, the Operations Manager is a key part of the management team for these two hotels. Across the two sites there is a team of over 100 employees to look after, in excess of 200 bedrooms (and many more guests!) and a busy F&B operation to get your teeth stuck into. We are hiring for this role due to internal promotion and as such, you can be sure there will be great career opportunities in this role too!

In return for your hard work at Atlas Hotels, you will receive great benefits including:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) from only £15 per night, with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
  
• Friends and family hotel discounts
  
• Free parking (subject to availability)

So what does a Operations Manager do?

Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
  
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standard Operating Procedures at all times

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
• Drive F&B within the hotel, maximising and optimising this key revenue stream
• Have an understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Cluster Operations Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations an audits with flying colours

So why not? Click ‘apply’ now to become our Operations Manager and enter into a World of Opportunity!

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