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An opportunity has arisen for an experienced Operations Manager to join and lead our corporate cleaning division.

• 
  Day-to-day management of a customer focussed, responsive cleaning service through strong, enthusiastic leadership (including people management and directly managing senior-site supervisors and multi-site supervisors), as well as leadership and indirect management of up to 200 staff across the function.
• Ensure effective ongoing communication within the group and company values are embedded.
• Lead on and support an environment of continuous improvement and excellent service delivery.
• Ensure business objectives are set, performance management indicators are achieved, recorded and reported as necessary and that agreed targets are met.
• Actively seek out and handle business development opportunities.
• Effective management of budgets, costs, and reporting of financial performance – planning and implementation of appropriate improvement strategies as required.

• A qualification in cleaning would be an advantage (such as BICS, City & Guilds or similar)
• A qualification in people and or financial management would be an advantage but not essential. Further training can be provided.
• Level 3 in Health & Safety, preferred. Level 2 minimum.

• 
  Relevant industry experience
• Demonstrable experience working at a managerial level to deliver superior cleaning operations across multiple sites.
• Proven record of excellent service delivery, proven ability to exceed customer expectations, on-time and within budget (including high revenue clients).
• Proven sales track record of tendering for new business and a passion to drive the business forward; identifying opportunities to expand service provision with existing clients and secure contracts with new clients.
• Excellent knowledge of cleaning industry regulations and procedures (including Health and Safety regulations, COSHH, and reporting process for accidents, incidents, near misses, and RIDDOR).
• Experience working in both the Public and Private Sector (preferred).
• Experience of collating and analysing service-related data to inform service delivery and business decisions, and present to a range of colleagues and stakeholders.
• Excellent interpersonal skills and ability to communicate effectively at all levels.
• Proactive approach to continuous professional training and self-development.
• A focus on people management to achieve best performance and maintain service quality
• Highly organised and able to handle competing priorities appropriately and effectively to meet deadlines.
• Ability to work effectively under pressure.
• IT literate with sound working knowledge of standard Microsoft packages including Outlook, Word and Excel (intermediate user).

Working arrangements

Full time (Monday – Friday). However, in line with the responsibilities of this role, some flexibility is needed as out of hours work (morning, evening or weekend) may be necessary to properly fulfil duties (e.g. support response to incidents/operational teams or attend client meetings).

This role is primarily based at our office, however some occasional travel to sites or clients’ premises as required – as such as driving licence would be beneficial)

Benefits

• Competitive salaries – we are proud to be a London Living Wage employer
• Annual leave benefits
• Defined contribution pension scheme operated through NEST
• Family Friendly employment policies
• Flexible working including hybrid working options
• Private medical insurance
• Life assurance benefit
• Employee Assistance Programme and other health and well-being support
• Training, Development and Career Progression