Operations Manager (Cleaning) London, England
Job description
Bouygues Energies & Services currently has an exciting opportunity for an Operations Manager (Cleaning) to join our Facilities team working on our local government contract covering various corporate & public sites across Westminster City Council. This is a permanent full-time position, working Monday to Friday from 08:00 to 17:00.
Westminster City Council contract
Bouygues Energies & Services being an employer of choice and voted Top Employer in 2023 for the fifth year running aims to support the development of all our staff where over 2% of annual employment costs are invested into training. Our aim is to grow and develop people on this contract and anyone joining us will be given full support to take their career further.
The role:
- Reporting to the General Manager
- Responsible for the day-to-day management of operational staff, team leaders and cleaning supervisors across the contract and for the performance of the hygiene and environmental services elements of the contract
- To manage all associated subcontractors in accordance with company procedures and ensure that activities comply with client protocols
- Responsible for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract, SLAs and company requirements
- Manage all sub-contractors including pest control, feminine hygiene and window cleaning
- Responsible for performance and financial delivery of the service in relation to budgets and for demonstrating continuous improvement of performance monitoring scores as required by the contract
- To be responsible for managing and motivating staff to maximise departmental stability, and ensure that a high standard of customer care is maintained at all times
- Working 40 hours per week, Monday to Friday with a requirement to be part of the management call out rota.
The person:
- Extensive knowledge of FM service provision and excellent customer services skills
- Proven experience of managing a team, including strong communication and organisational skills
- Essential to have IOSH managing safely and BICS level 1 & 2 (or equivalent)
- Ability to problem-solve and work pro-actively to promote efficiencies and increase service delivery
- Experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system) is desirable
Our excellent benefits package includes:
- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
Why Bouygues E&S Solutions?
Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.
In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.
Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.
Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.
Be Yourself!
Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Soft FM operations: 1 year (required)
Work Location: One location
Reference ID: AMB/WCC
