Operations Manager London, England
Job description
Who we are:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
Who we're looking for:
About Pulse Creative
Pulse Creative is the embedded agency for News UK, formed through a WPP-backed joint venture between The&Partnership London, mSix&Partners and Wunderman Thompson. Housing more than 40 experts in everything from creative, design, digital content creation, UX, and development, to comms planning, brand strategy, account handling and media planning and buying. Pulse Creative represents the collaborative, integrated agency model of the future.
We are looking for an experienced Operations Manager to join our successful agency. As Operations Manager, you will be responsible for ensuring that the agency operations run smoothly and efficiently. This is an exciting, dynamic, and hands-on position where you will play a pivotal role in ensuring the agency runs smoothly, and client needs are met.
What you'll be doing:
- Managing the agency's schedule and workflow, ensuring the maximum production capacity and efficiency.
- Day to day running of all production output across digital, design, artwork and creative including the digital team based in Copenhagen.
- Scheduling the jobs for all titles across the agency, allocating the work, and monitoring the production and output to ensure it meets agency standards.
- Planning and forecasting the agency's production capacity, identifying capacity shortfalls or the need for additional resources.
- Allocating work to team members based on the best fit of skills and availability.
- Escalation point for all operational, production and resource issues, and ultimately responsible for prioritisation of work across business. Help solve all technical issues that may arise.
- Financial management for all production including:
- Final sign off and oversight of all freelance spend.
- Oversight on all production estimates/billings alongside Project leads.
- Sending of weekly finance WIPs to all clients alongside Project leads.
- Presentation of production finances to General Manager.
- Management of all 3rd party contracts including Getty, Shutterstock, Alamy, istock,
- Approve all production estimates and assist in the planning of all project plans alongside project leads and account management.
- Thorough understanding of all technical platforms, processes and software such as; Adobe CS, CMD, Microsoft, Doubleclick… etc
- Thorough understanding of digital production/delivery (end to end), servers and web hosting, SSLs, VR, AR and all things digital.
- Help drive innovation and efficiency across the business.
- Attend client briefings, client weekly status meetings.
- Optimise resource utilisation internally and across Wunderman Thompson and The&Partnership network.
What you'll need:
- Positive, resilient attitude and able to keep calm in a fast-paced environment.
- Ability to see the bigger agency picture whilst not losing sight of the detail.
- Excellent and sophisticated communicator, able to use the most effective approach dependent on the circumstances.
- Good relationship-building skills to forge close relations with team members and clients.
- Ability and confidence to manage the pressures of demanding clients.
- Commercially aware.
At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.
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