Operations Manager Newbury, England
Job description
Location: Sheffield & Surrounding Areas & *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time (37.5 hours per week – Mon to Fri)
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You'll Do
As an operations manager, you will be working within one of our major Enterprise Client Programmes. You will be focused on planning and implementing processes to improve quality, productivity and performance within your team and providing Leadership and mentoring.
Manage Team and ensure utilisation of resource is efficiently managed and team is right sized- Ensure the complex delivery in line with customer SLAs
- Understand the relevant team process (Provide and Assure) and what part the team plays in that, driving the team to actively ensure that they contribute to their personal team and regional targets.
- Maintain team’s readiness for QMS, BSI audits and ensure team works within and understands Vodafone’s Health and Safety policy.
- Input into Transformational activity and support any changes as a result
- Demonstrates a strong bias for action, delivering against time, quality and cost
- Accountable for team’s training to ensure ability to meet all current & future skillsets through to 2025 tech company profile.
Who You Are
We are looking for someone who is a Leader and they have the ability to grow and mentor the team around them.
Comprehensive knowledge within their primary technology field.- Ability to motivate people within demanding and challenging environments
- Ability to sustain performance under pressure and prioritise key deliverables
- Ability to adapt to different business drivers and lead a team through complex change. Includes working as part of, and to manage, cross-functional ‘virtual’ teams.
- Excellent communication skills (written and verbal). Diplomatically assertive
- A technical background within Telecoms and IT
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Together We Can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance
