operations manager Luton, East of England, England
Job description
Job purpose:
Co-ordination of all functions required enabling the safe, on time departure of the aircraft within their scheduled Turnaround times in accordance with the GH London Ground Handling Manual. To be part of a dynamic team in the day to day operations based in the GH London Operations Centre, responsible for ensuring the airline product are delivered consistently in line with service level standards set for both on time and station performance.
Main accountabilities include:
- Responsible for a safe, secure & correct aircraft arrival to/departure from it¡¦s parking stand. This is to include the overseeing of safety of the entire operation on the ramp area, involving all staff and third party suppliers.
- Comply with Directives as set by both Dft & CAA.
- Responsible for overseeing and co-ordinating the safe unloading/loading of the aircraft.
- Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
- Responsible for the safe co-ordination of the pushback/start-up procedure on departure of the aircraft, and to ensure the ramp area is checked for FOD beforehand.
- Build, Foster and enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service.
- Responsible for ensuring airline products are delivered consistently to demanding service level standards and on time performance targets.
- Encourage innovative ideas from all staff.
- Monitoring of effective quality measurement systems to ensure performance delivery and compliance to agreed service standards. Customer satisfaction & Service delivery.
- Assisting with disruption management and communicating the status of the aircraft they are responsible for.
Key Requirements:
- Well organised, meticulous attention to detail and accuracy, able to work on own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- Demonstrate ability to lead, coach and support employees.
- Ability to work within a pressured environment being flexible to adapt to changing demands/circumstances.
- Team player with strong interpersonal skills.
- Ability to influence, negotiate and communicate effectively.
- Experienced in weight and balance beneficial.
Job Type: Part-time
Part-time hours: 30 per week
Salary: From £12.20 per hour
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Luton, LU2 9LY: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: LU14
