Operations Manager Birmingham, England
Job description
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Operations Manager to join our Senior Management team. This is a really exciting time to join the hotel as our management company is growing fast so there is so much scope to develop for the right person.
As a Operations Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- To manage and support the operational functions of the hotel (Front Office, Guest Relations, Kitchen, F&B, C&E, Housekeeping) ensuring smooth service throughout the property, and to create and maintain a motivated, customer focused hotel team.
Oversea the daily operations within the hotel.
Be up to date with current and future hotel events and functions in order to ensure the hotel is well stocked and staffed to guarantee excellent service and mitigate potential issues.
Ensure all HOD’s are compliant with all Operational Standards and legal standards.
Work closely with the Senior Team to develop long term business plans.
Provide S.M.A.R.T. monthly targets for HOD’s and ensuring that they are developed as entrepreneurs in their departments .
In the Managing Directors absence to be responsible for the hotel.
To control all consumables ensuring sufficient stock to service the business when required.
To support the Senior Team with creating hotel budgets, such as manning costs and stock.
Provide mentoring, coaching and regular feedback to help develop, manage and improve employee performance.
To be responsible for weekly function sheet, operation and payroll meetings.
To present the hotel performance at monthly Business Reviews to the Switch Management team.
Responsible for ensuring all HOD’s have provided the required training to their employees to be compliant with governmental and safety regulations.
Ensure staff have the tools and equipment to carry out job duties.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Operations Manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
