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Do you love to collaborate and help businesses thrive? At Qualis as a Operations Manager you will manage the planned and voids team to deliver customer-focussed and excellent planned maintenance, cyclical and voids services to our customers.

This exciting opportunity will be based in Loughton with flexibility for hybrid working. You will join us on a full-time basis in return for a salary between £45,000 to £50,000 per annum plus other benefits. Salary will reflect your skills and knowledge.

Your Responsibilities:

• To deliver capital works programmes, cyclical testing and void works to the required standards, target times, through a mix of in-house trade teams and sub-contractors.
• Develop and project manage, alongside the Contract Co-Ordinators and Resident Liaison Assistant, robust programmes of works and void tracking in Service Connect.
• Develop strong working relationships with the client’s teams.
• To manage and motivate the team to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training / development and performance management in accordance with our policies.
• To produce policies and procedures relating to our work streams.
• Oversee and ensure safe working practices are adhered to and continuous improvement with regards to developing a strong H&S culture.
• Maintaining Health and Safety standards within your area, while promoting an inspiring Health and Safety culture on-site
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures whilst complying with legal regulations, for both our supply chain and employed staff
• Monitoring and managing the profit & loss for the planned and voids work streams and ensure that the productivity and profit requirements are met.
• Assist in the development of tenders and production of supporting technical specifications.
• Authorising works, variations and invoices within agreed guidelines and limits.
• To oversee pre- and post-inspections of properties to ensure value for money and high levels of quality is achieved within the financial envelope.
• Monitoring and driving productivity in conjunction with our materials suppliers. Reduce unproductive time and improve turnaround times.
• To monitor sub-contractors performance, ensuring completion of works within agreed standards and targets.
• To investigate and respond to customer feedback as required and in line with our policies.
• To identify and implement or recommend service improvements and innovations.
• To represent us professionally in client meetings and forums.
• To undertake flexible working patterns as required to provide effective, customer-focussed services.
• To provide cover as required for other operational areas of the business.
• Taking part in the standby duty rota outside of normal office hours.

What you will bring to the team:

Skill and Knowledge:

• Strong project management skills.
• Good communication and interpersonal skills with a strong customer focus and an ability to negotiate in a resolute and fair manner.
• To maintain an effective and professional approach at all times.
• Work with colleagues, other staff, customers and partners to provide efficient and effective services.
• Ability to problem solve, balancing customer needs with targets and constraints.
• Provide advice and guidance to customers and staff.
• Work with the teams to plan and organise workloads and activities in the most efficient, effective and economic way; securing maximum productivity.
  
• Manage and prioritise own workload and that of the team to take account of conflicting and changing demands and to meet established deadlines.
• Ability to manage challenge constructively and positively.
• Good knowledge of ICT systems and able to accurately analyse, summarise and report financial, performance and other data.
• Positively support the introduction, development and implementation of new technology and working methods to improve the service.

Qualifications and experience:

• Management of a multi-disciplinary team including dispersed staff in the maintenance and capital works sector, preferably on the contractor side.
• Previously managed capital work for example kitchens, electrical upgrades and bathroom programmes, through direct or sub-contractors.
• Relevant professional degree/qualification or demonstrable equivalent work experience.
• Demonstrate a good understanding of safeguarding issues commensurate with the role.
• A satisfactory DBS check is required as part of this role.
• Full driving licence
• Access to a vehicle, for travel to and from sites.
• IOSH Managing Safely – preferred SMSTS – Desirable
• Manging health and safety in line with regulatory requirements and business health and safety framework (policies and procedures)
• Experience of planning, commissioning, delivering and monitoring planned and voids works.
• Preparing specifications and managing contractors and controlling costs.
• Using data to improve services and productivity.
• Van audits and improving van stock and delivery to sites through the supply chain.

Your team:

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.