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Now Hiring! Payroll Service Operations Supervisor

Location: 100% Remote

What's in it for you?

• Insurance and Benefits effective 1st day of the month after hire.
• 9 Company Paid Holidays each year and Discretionary PTO (yes, really!)
• 401(k) with 4% company match effective 1st day of the month after 6 months of employment.
• Professional growth and development opportunities available.

Job Summary:

The HR Operations Supervisor - Managed Payroll Service is responsible for the successful support of PuzzleHR clients by leading and developing a specialized operations team and the processes used to support PuzzleHR clients to successful outcomes. This role is responsible for the day-to-day oversight and development of employees, identifying improvement opportunities for clients and our employees, providing support for complex issues and escalations, procedures, projects, and solutions for Puzzle HR clients.

Job Duties and Responsibilities:

• Provides operational supervision, development, support, and guidance to the Managed Payroll Team.
• Proactively and consistently facilitates clear and effective employee and client communication.
• Creates and delivers proactive employee training sessions for the team based on client needs and opportunities.
• Leads and facilitates collaboration internally and externally to establish client success.
• Collaborates on elements of the internal recruiting and onboarding process for new hires to the Managed Payroll team.
• Supports team members in the creation of SOPs for processes and procedures related to Managed Payroll service and support.
• Works in collaboration with the HR Operations Manager and/or Director of Operations to address service improvements, allocation of resources, and strategic planning.
• Owns, addresses, and creates action plan for complex escalations and provides support to team and clients accordingly.
• Responsible for recurring supervisory duties including but not limited to employee performance management, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.
• Other duties as assigned.

Skilled in:

• Mentorship, coaching and employee development.
• Advanced understanding of HR best practices.
• Excellent written and oral communication.
• Effectively learning and navigating a variety of HR systems and platforms such as: payroll, benefits, applicant tracking systems, HRIS.
• Organizing, managing, and tracking multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Delivering clear and effective presentations.
• Handling sensitive and confidential information.

Educational/Previous Experience Requirements:

• Bachelor’s Degree and/or a minimum of three (3) years in related experience preferred.
• A minimum of two (2) years of supervisory experience in a fast-paced environment preferred.
• A minimum of two (2) years in related HCM experience preferred.
• Demonstrated eye for process improvement.

Who We Are: www.PuzzleHR.com

PuzzleHR is a national market leader in the fast-growing HR as a Service (HRaaS) industry. At PuzzleHR we strive to be the force that disrupts Human Resources. By delivering White Glove Solutions to HR challenges that deliver measurable business results, we turn HR from a business cost center into a Revenue Driver.