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We are recruitng for an Senior Operations Manager that has extensive experience within the NHS.

Main Duties and Responsibilities
1. Service Delivery, Service Improvement and Excellent Outcomes for Patients i. Be responsible for interpreting national guidance and translating it into service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resources implications. ii. Identify areas of service improvement opportunities and lead on business case production, agreement and implementation. Use change management skills and techniques to lead the implementation and development of the Cost Improvement Programme (CIP). iii. Own the Trusts Elective Access Policy and lead reviewed to ensure reflects current national and local requirements. Ensure appropriate Trust wide awareness and training. iv. Lead on the development (where required), implementation and refreshing of a comprehensive suite of supporting processes and standard operating procedures with respect to patient access and operational productivity. This will include the expectation of PTL management in clinical divisions

2. Performance Management i. Lead the Trust’s AITF meeting. Ensure timely, at least weekly, monitoring of activity levels relevant to areas of responsibility. Guide operational colleagues to understand, use and focus on priorities to achieve performance against targets and other imperatives impacting on the Trust. ii. Ensure smooth transition to the Director of Business Intelligence and Performance and their team of planning and reporting to the Executive, Finance & Compliance Committee and Trust Board on access related performance. iii. Regularly and thoroughly analyse highly complex information in order to develop a range of potential options for development and improvement of systems, processes and performance and improve quality of service. iv. Have a thorough understanding of when and how to escalate to the Operational/ Executive Leadership Team to improve performance within divisions. v. Work with the Operational Leadership Team to develop performance ‘triggers’ to highlight patient access performance concerns. vi. Scrutinise Trust processes and seek improvements to how administrative teams involved in patient administration are managed. This includes leading the further centralisation of functions. vii. Ensure an infrastructure exists to measure referral to treatment times and that data validation (including that relating to RTT reports, waiting lists and outpatient/diagnostic treatment status) is completed to achieve required national and local RTT targets and milestones. viii. Ensure that systems and processes exist to measure and deliver required national and local access, efficiency and other targets as specified by the Trust and wider NHS. ix. Contribute to investigations of serious patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and introducing appropriate steps to avoid future occurrences. x. Ensure that operational efficiency indicators, including Model Hospital and other benchmarking tools, are deployed to measure and develop plans for the effective and efficient use of Trust resources. xi. Take a leadership role in monitoring and maintaining compliance with relevant CQC standards.

3. Communication i. Communicate clearly and effectively with staff to ensure they are kept up to date with service business plans and operational requirements. Communicate wide-ranging time sensitive and complex information to a broad range of both internal and external audiences in situations that may on occasions be emotive or stressful. ii. On occasion, communicate information which elicits an emotive response to large groups of staff e.g. briefing whole groups of staff on issues such as potential service changes and handle this confidently, sensitively and calmly.

4. Staff Management i. Manage operational staff and multidisciplinary teams employed within appropriate service areas. ii. Have a clear organisational structure, establishing clarity with regard to roles, responsibilities, and accountabilities and ensure that accountability is understood by all staff. iii. Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. iv. Ensure appraisals are carried out for all staff and training needs are identified with resources. v. Line manage, coach more junior Operational and Service Managers and conduct their annual performance appraisal. This may be in conjunction with respective colleagues. vi. Manage mandatory training levels and ensure that staff managed keep up to date records following Trust process. vii. Ensure robust structures within staff teams managed for managing absence rates for the team. viii. Ensure optimal use of staffing resources and review workforce requirements as required. ix. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. x. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. xi. Ensure that all staff are working to maintain a healthy and safe working environment. xii. As required, lead on investigations within own area and support Human Resources to provide independent investigations into complex Human Resource matters in other areas within the Trust. This will include responsibility up to and including terminating a staff member’s contract. xiii. Help develop and implement the staff survey action plan working with HR, to raise the profile of the staff survey throughout managed services to ensure compliance with national targets and genuine improvements in working lives based on local evidence.