operations manager Witney, England
Job description
We have an exciting opportunity for a registered operations manager to join us at Oxford Aunts. Your work here will be meaningful. You’ll be enabling our clients to continue living in the place they love most - their own homes. And whilst you’re ensuring our clients get the best possible care, we’ll support you to develop in your role as registered manager, providing you with excellent training, mentoring, coaching and lots of support.
Based in our new office in Eynsham, you’ll be working alongside the head of Oxford Aunts and the wider senior leadership team to ensure we continue to deliver the very best care for our clients and support for our carers. You will be accountable for successful delivery against all key performance indicators and objectives directly associated with the operational function of the organisation. Through effective management of resources and monitoring of performance, this role ensures high quality home care delivery.
Our benefits:
- Great opportunity to shape our future homecare services
- We’ve got great brand history and have been delivering care in Oxford and surrounding areas since 1967.
- Our innovative technology for record keeping and medication management means you can focus on what you do best - supporting our carers and clients
- We offer lots of autonomy where you can plan and manage your own diary
- You’ll have support from a great team who were finalists for team support expertise at the home care awards 2022
- Access free, confidential advice and support through our Employer Assistance Programme
About the role:
This is an exciting and varied role where the work you do will have a direct impact on the lives of the people we support. Your role will include but not be limited to the following areas:
Regulation and Compliance
- Work closely with all stakeholders to maintain the CQC ‘Good’ rating with a desire to achieve ‘Outstanding’ in at least 2 key areas;
- Liaise as appropriate with our regulator, the CQC; notifications completed accurately and in a timely fashion; response to inspector enquiries on specific cases are handled promptly and professionally;
- Maintain and review as appropriate all care related policies;
Operational responsibilities
- Regular review of the service and operational functions in the context of business growth and service development making recommendations for succession planning and role review;
- Act as a point of escalation for all serious incidents, complaints and grievances, ensuring all key stakeholders are involved and swift resolution is achieved;
- Delivery of basic HR processes escalating to senior management as appropriate and consulting with HR advice where necessary;
- Take part in the business on call service ensuring a robust 24 hour, 7 day a week coverage with the operational team sharing out the responsibility;
- Provide information, advice and support to client’s families
Budgets and Cost Control
- Work closely with the Head of Oxford Aunts in the management of cost control for the Operational team and carer travel expenses;
- Analyse and track client and carer churn; weekly reporting on rag rating for clients;
Quality Assurance
- Review QA reports and audit
- Work closely with the Head of Oxford Aunts on operational health and safety matters;
- Monitor and report on compliance of the Operational teams to the Quality and Governance Frameworks ensuring data integrity across operations;
About you:
It’s essential you have previous experience of leading teams in the care sector. You may already be working as a Senior Care Manager or Registered Manager, but if you’re as passionate about quality care as we are, this is a great opportunity to apply your excellent communication and relationship building skills in a business that genuinely makes a difference.
You must have strong planning, organisation and prioritisation skills as well as assertiveness, compassion and empathy. It’s also important that you hold an NVQ level 4 in health and social care or equivalent. Due to a need for visiting clients in remote areas, you will need to be a driver with your own transport.
Providing high quality care in people’s homes across Oxford and surrounding areas, Oxford Aunts is the sister company of The Good Care Group and is also part of Sodexo.
Job Types: Full-time, Permanent
Salary: £52,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Witney: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you hold a valid driving licence with access to your own your own car?
Experience:
- of leading teams in the care sector: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Witney
