Operations Manager Swindon, Wiltshire, South West England
Openwork UK Ltd
Full Time
Swindon, Wiltshire, South West England
40000 - 50000 GBP ANNUAL Today
Job description
We are looking for an experienced and talented operational manager to join our COO function, supporting our strategic goals. We have a lot to achieve, and we need the right leaders to enable our operational teams to deliver effectively and provide the best service to our customers.
Joining us as an Operation Manager, you will take responsibility for the management of operational teams within the Openwork Partnership, meeting and delivering to regulatory standards, policies, and service levels to ensure regulatory safety, ease of doing business, business growth and development. Supporting and driving change to ensure Business Excellence initiatives are met and delivered within agreed deadlines.
This position is a 6 month fixed term contract, it will require regular presence in our Swindon head office and will provide the opportunity for hybrid working.
Key Accountabilities:
- Team and performance management of an operational team >12
- Leading and developing an engaged team to deliver quality and great service to high standards to support Partner Firms and business strategy
- Implementation of planning, processes, and controls to achieve Quality, Survey and SLA / KPI standards for operational functions of responsibility
- Manage operational projects as required, achieving deadlines, high standards and value
- Ongoing continuous improvement culture is embedded within the team with all colleagues demonstrating ‘think smart, think change’
- Delivery of Business Excellence initiatives in line with agreed timescales
- Pro-active stakeholder management
- Managing within an agreed strategic framework, with safe execution of controls, with limited intervention
- Complete records and timely documentation, including consistently accurate Controls and MI
- Delivery of accurate and meaningful MI to Operational Head and other areas of the business, relating to operational KPIs, results, controls, and risk in line with agreed timescales
- Pro-active resolution of all issues and queries, with appropriate risk mitigation and escalation.
