operations manager London, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Ofgem works on behalf of energy consumers to ensure that every household and business in GB can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.
The Operational Delivery profession helps Ofgem deliver its priorities by administering efficient and trusted services designed around user need; controlling and managing operational risk; providing assurance; and delivering improved outcomes for the customers, stakeholders and colleagues we support.
This opportunity will suit someone with previous experience of leading an operational team; who is adept at identifying and realising improvement opportunities; and who can get the very best from others. It’s a chance to work on one of our high-profile renewable energy schemes and playing your part in decarbonising the GB energy supply. As well as the day-to-day operational management of the team, you will also take primary responsibility for risk and issue management and reporting on KPIs. You’ll also have lots of opportunity to engage with internal and external stakeholders, representing Ofgem in a range of settings. It’s a role with a diverse set of responsibilities, working in a fast-paced environment.
Your experience in a similar operational setting will have helped to develop expertise in supporting, mentoring and performance managing teams, and you’ll have an informed appreciation of the need for excellent organisational and prioritisation skills. You’ll need good numerical and analytical skills along with the ability to apply a keen eye for detail to working with complex information to arrive at sound decisions. As well as proven skills in stakeholder management you should also offer proven expertise in managing risk and implementing improvements in operational processes.
Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.
Job description
Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation (RO); Non-Domestic RHI (NI and GB); Feed-in-Tariff (FiT) and, Domestic RHI (GB). As part of the administration of these schemes, we are tasked with the assessment of a high volume of data submissions (including fuelling and sustainability information) in order to verify ongoing scheme eligibility and to authorise payments/certificates to eligible installations. This role will allow for the successful candidate to play a key role in running renewable energy programmes Ofgem run on behalf of the government with a particular focus on the data validation functions of those schemes.
As an Operations Manager within the Delivery Hub, you will be responsible for leading teams. Additionally, alongside other Operations Managers, you will be expected to take ownership of risk and issue management; and, KPI management. The role focuses specifically on the key outputs and deliverables below.
#LI-AD1
Person specification
Essential criteria:
- Proven experience of leading operational teams delivering target-based results. LEAD
Experience in supporting, mentoring and performance management of staff and teams.
- Experience of within an operations function of managing risk and controls.
- Significant experience in robust decision-making.
- Excellent stakeholder management skills, including at senior levels.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Leadership
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack attached for full details.
Benefits
Things you need to know
Selection process details
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
