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Senior Operations Manager ref 35389

Location: London and south

Salary: £40000+ per annum

Job objectives and responibilites:

• Responsible for the operational performance of their contracts and supporting other Operations staff
• Management of the contract base including compliance, financial performance and service delivery
• Assist Operations Managers to efficiently control and utilise labour and other resources
• Deputising for the Regional Manager in his absence
• Ensure compliance with relevant legislation, company and Group policies

Main duties:

• All clients are fully satisfied with the service provided
• Ensure performance indicators are completed by all Operations Managers to ensure standards are constantly maintained and improved
• Ensure that all personnel within the business operate to full potential
• All direct reports have a comprehensive knowledge of the Quality System and work to the required standards
• Assist Operations Managers to ensure all contracts are effectively commissioned to agreed timeframe, standards and profitability
• Assist Operations Managers to maintain customer focus
• Maintain and promote the reputation of the company
• Assist Operations Managers to achieve annual and period profit targets
• Manage budgets as directed by the Regional Manager
• Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected
• Ensure the Branch Gap status is checked daily and discussed with the Operations Managers
• Assist Operations Managers to set and agree new annual charge rates in line with the Branch Business plan
• Monitor labour turnover, absenteeism and performance standards within the branch with the Regional Manager
• All clients are fully satisfied with the service provided
• Ensure performance indicators are completed by all Operations Managers to ensure standards are constantly maintained and improved
• Ensure that all personnel within the business operate to full potential
• All direct reports have a comprehensive knowledge of the Quality System and work to the required standards
• Assist Operations Managers to ensure all contracts are effectively commissioned to agreed timeframe, standards and profitability
• Assist Operations Managers to maintain customer focus
• Maintain and promote the reputation of the company
• Assist Operations Managers to achieve annual and period profit targets
• Manage budgets as directed by the Regional Manager
• Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected
• Ensure the Branch Gap status is checked daily and discussed with the Operations Managers
• Assist Operations Managers to set and agree new annual charge rates in line with the Branch Business plan
• Monitor labour turnover, absenteeism and performance standards within the branch with the Regional Manager

Person specification:

• Literate and numerate
• Professional appearance and presentation
• Methodical and well organise
• Resilient and tenacious
• “Can do” approach
• Flexible and adaptable
• Good communicator – verbal and written