Operations Manager Farringdon, England
Job description
Operations Manager (North London and Central):
The Operations Manager is a pivotal role in the success of our community support and accommodation services that are delivered in the North London region (covering several London Boroughs as well as Essex and Hertfordshire). We have a mixed portfolio of services and customer needs, ranging from customers living with Mental health, Learning Disabilities and Autism, Complex Needs, Young Adults and Later Living services. The successful candidate would be joining an organisation and a regional team which is looking to build on existing growth.
We currently have a vacancy for a fixed term operations manager to oversee some of our learning disability services. Managing a dispersed team, you will be responsible for supporting and developing your team and ensuring that customers receive a high-quality service. As part of the regional leadership team for our Care and Support services, you’ll be part of a team which is supportive and inter-dependent, knowing that we succeed together.
You will be required to work closely with our local authority and statutory partners and make sure services are delivered in line with required standards. In the role you will look to achieve positive outcomes for customers, be responsible for ensuring compliance with contractual and business requirements whilst delivering excellent, personalised, value for money services for customers and commissioners.
What you’ll need to succeed:
Experience of managing supported housing in a range of customer groups (e.g. learning disability) over multiple sites is essential in this role as well as a positive approach to managing teams so they are able to achieve their full potential. We are looking for an individual who has a good understanding of the issues that our customers in supported & regulated housing may face and is able to create opportunities through collaborative and partnership working to help address those concerns. Additionally, we are committed to developing the Customer Voice and empowering residents to take an active role in the services that we deliver. You will also have a good understanding of what is required by commissioners and be confident in managing their expectations and developing positive relationships. The portfolio includes the management of accommodation, so good housing management knowledge alongside strong IT skills would be an advantage.
For an informal discussion about this role, please contact Sarah Turvey, Head of Care and Support for North London region by email: [email protected] or call: 07702 532 925
The nature of this role means that the post holder will be involved in regulated activity with vulnerable adults. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit -; interest free loan to help with rental deposits
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring programme and apprenticeships
- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
