Operations Manager London, England
MAXIMUS
Full Time
London, England
40633 - 48011 GBP ANNUAL Today
Job description
Introduction:
General:
Education and Experience Requirements:
CHDA Statement: MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Summary:
Overview:
- To drive the Work & Health Programme operational team to achieve sustained high performance and quality of delivery in accordance with the Local London contract, business priorities and organisational culture and values.
- To lead a team of Business Managers to ensure growth and opportunities are realised throughout the Local London area. Developing, mentoring and coaching your team to ensure outcomes, team targets and individual goals are met.
- To ensure revenue and performance targets are met as a minimum by site and person
- Develop and maintain key stakeholder partnerships within the region, with external stakeholders and the wider business.
Please Note: For this role we do need applicats to be based in or near London.
Essential Job Duties:
Responsibilities:
- Direct Leadership and development of your team and indirect leadership and development of all employees within the area.
- Achieving contractual CSS’s for all customer groups within your remit
- Achieving Job Starts and outcome targets for each Borough through the achievement of individual and site KPIs
- Ensuring best practice throughout team by leading and driving the business in an honest, ethical and transparent manner
- Ensuring adherence to and focus on the continuous improvement and consistency of the customer journey
- Assisting in the development of delivery systems and SOPS
- Working with the Quality & Compliance Team contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.
- Working closely with the Business Support Centre to ensure that high service standards are delivered and maintained.
- Work collaboratively with other WHP Managers to ensure delivery of performance expectations across Local London
- Develop key stakeholder relationships within Local London and the wider business
General:
Act at all times within the company policies and procedures and observe the Company’s Code of Conduct and Ethics.- Represent the company at all times in a positive, agreeable and competent manner.
- Assist in the development of a high quality service, which meets all contractual requirements and performance targets.
- Carry out all duties in a safe and proper manner in accordance with the Company’s Health & Safety policy.
- Deal with any other tasks, as and when required, appropriate to the position and situation.
Qualifications:
Ability to work under pressure and to tight deadlines with proven motivational skills to support and motivate the team, along with work peers- Excellent aptitude for figures – reports and financial statistics
- Strong forward planner
- Communication to a high standard at all levels (written and verbally)
- Confidence to deliver presentations to large groups and external organisations
- Target focused and ability to exceed set goals and objectives
- Desire to build Team Engagement and Development
- Ability to deliver high levels of performance and quality through having regular and thorough performance reviews
- Knowledge and experience of working with external organisations to enhance service delivery
- Inspirational in driving, developing, mentoring and growing your team
- Calm, rational and objective in all situations
- Data analytical understanding
- Strong business acumen, a proven sales focus, combined with excellent communication and people management skills
- Ability to make informed decisions in a pressured environment
- Advanced proficiency in people management, negotiation, quality performance management, financial management
- Ability to travel within the area and occasional UK
- Strong remote management skills
- A continuous improvement mindset
- Degree qualified or equivalent with relevant experience
- Proven success in achievement of targets in a high performance culture
- Previous welfare to work or similar industry experience
- Previous leadership/management experience leading remote teams
- Multi-site and remote management experience
- Contract development, business development and financial management and understanding
- Proven ability to establish, develop and grow a business
MAXIMUS
https://www.maximusuk.co.uk/
London, United Kingdom
Bruce Caswell
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
HR Consulting
1975
