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Head of Operations

Madame Tussauds Blackpool, 89 Promenade
Blackpool, LANCASHIRE, FY1 5AA
United Kingdom

Do you fancy taking a leading role at Madame Tussauds Blackpool and Peter Rabbit; Explore & Play? We’re looking for a highly motivated and dedicated Head of Operations.

If you’re an ambitious leader and want to be part of this outstanding attraction, then apply today!

What we are looking for

• Operational management experience
• The ability to take difficult and quick decisions in challenging pressurised situations to ensure minimised impact on the business
• A general knowledge of profit and loss, sales and margin are vital
• Highly organisational skills and a creative thinker, able to find innovative solutions and come up with new insights
• You’ll exude energy and passion and be able to show us how you’ve encouraged teams around you to optimally work towards a clear common goal

You’ll take direct ownership of the operation of our Madame Tussauds and Peter rabbit attraction on the famous Golden Mile. Supporting the Operations Director with the strategic direction and development of the business as part of the senior management team. Ensuring the highest levels of efficiency, guest experience, health & safety and profitability are maintained. You’ll also champion guest obsession across everything you do, from procedures to face-to-face interaction, role modelling guest service and communication; ensuring all business decisions are based around improving the experience for our guests.

Not only will you ensure all areas of the department enforce and operate to the highest standards of health and safety, but you’ll also create a strong culture built around the Merlin values, ensuring those within your teams are getting the vital development and mentored to achieve full potential.

You’ll take full advantage of the profitability of the attractions ensuring all commercial spends are maximised, the offers are constantly reviewed, and pricing/promotions produce the optimum return. In addition to this you’ll work closely with the Cluster Facilities Manager to ensure that the attractions are always maintained to the highest standards and to ensure operation efficiencies.

This is a full-time, permanent role and includes working a regular, fair share of weekends and bank holidays as required.

What’s in it for you

Alongside leading the operations team to deliver memorable experiences to all our guests, you’ll also receive:

• Salary of circa £40,000 per annum
• Private Medical Insurance – Family Cover
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Cycle to work scheme
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.