Operations Manager London, England
Job description
Job Purpose
Our company is seeking to appoint a reliable and task-oriented Operations Manager. The role, newly formed, will be to support a growing company which has intentions to service an increased demand for programming, and learner support whilst maintaining quality, integrity, and company values.
The role will be to support the full operations of the various departments and have full responsibility and accountability as detailed below. This newly created role will work for the Head of Employability to ensure quality provision is delivered and targets are achieved
The ideal candidate is highly self-motivated, professional, has an appetite to develop and capable of managing their workload and prioritising tasks in a fast-paced environment.
Responsibilities:
- Provide effective operational support of LMP’s AEB short courses delivery, with a focus on exceptional quality of delivery and an outstanding learner experience.
- Monitor performance across teams, and monitoring targets to deliver positive KPIs.
- Improve delivery models to ensure quality and viability are maintained and meet both employer and learner needs.
- Work collaboratively with other managers/stakeholders within LMP to deliver/develop a cohesive portfolio of services.
- Responsible for working with Quality team to monitor what surveys are being sent to learners and monthly meetings to discuss with the Head of Employability and Quality Assurance Manager to discuss results and implement actions.
- Responsible for actions being implemented where necessary and a monthly report on what has been sent out via surveys.
- Responsible for working with Quality team to monitor what newsletters are being sent to learners and referral partners and to track and ensure that this happens.
- Knowledge and active use of all operational systems including, but not limited to, PICS, Smart Assessor and CRM.
- Ensure that LMP delivers exceptional service to internal and external customers through efficient and effective operational activities.
- Implement effective administrative systems and processes which streamline bureaucratic processes to ensure value for money and accountability.
- Be proactive in resource allocation.
- Work closely with Quality Assurance Manager to provide information that supports raising performance levels on all quality standards including Ofsted grading and contractual delivery compliance.
- Work closely with the Head of Employability to achieve all tasks for the department.
- Act in compliance with all the relevant statutory provisions, policies and procedures and regulations of both the organisation and its monitoring authorities.
- Comply with all legislative and regulatory requirements.
- Ensure open, transparent, and effective communication across the team.
- Model, foster and contribute to the development of the mission, culture, and values of LMP.
- Coordinate with the MIS team to produce and use data to benefit good decision making and to ensure this data is used to drive decision making.
- Be proactive in searching for more efficient and effective ways to do things.
- Ensure that the systems structure and staff are in place in LMP to achieve its plan to operate within the mission vision and values of the organisation.
- Understand funding mechanisms and the role that operations play in ensuring accurate draw down payments.
Additional Responsibilities
- Foster and further develop in LMP a culture of excellence and accountability.
- Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile.
- To act within the laws of England & Wales.
- To meet all the requirements of regulatory bodies, in particular Ofsted and the ESFA
- To understand the statutory duties of the Prevent Duty.
- To instill a culture of safeguarding best practice to ensure the safety, protection and wellbeing for all participants, customers, clients, partners, and staff.
Experience
- Level 2 Functional Skills English, Maths, ICT
- Excellent communication skills verbal and written.
- Able to uphold a strict level of confidentiality.
- Degree educated (preferably)
- Ideally experience of in an operational role with AEB or other government funded short courses.
- Exceptional IT skills – with advanced Excel skills
- Exceptional interpersonal skills
- Friendly and professional demeanor
- Ability to take full responsibility and accountability.
- Open, engaging, and resilient.
- Highly motivated, challenging situations with tenacity and enthusiasm
Benefits
Up to £35,000 per annum
25 days plus bank holidays, with 3 days ‘free’ days given back during December
£150 referral scheme
️ Wellbeing initiatives
️ Volunteering day
Quarterly away days
Annual values awards
Remote working
All necessary equipment to get the job done
LMP Group Company Profile
The LMP Group is made up of 3 separate companies but with a collective mission to inspire ambition. LMP provides opportunities and supports social change across the UK. The focus is on education and social impact; working together to bring about positive and sustainable development.
Confidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.
Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.
Pre-employment checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
