Operations Manager London
Job description
Available Job Today Partner Operations - Operations Manager (on-site)
Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-Hours! What we do? Collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet we also have a fleet of electrical and eco-friendly bikes for our couriers. We are currently operating in multiple countries around the world. If you are up for a challenge and would like to become part of a young and substantial company you are at the right place.
We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a Operations Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us!
THE ROLE:
Reporting into the Global Partner Operations Lead, the Operations Manager will be responsible for the growth and performance of our Partner base.
Your role will include, but is not limited to:
- Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
- Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
- Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
- Ensure all Partner KPIs are met or exceeded.
- Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability.
- Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
- Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
- Coordinate with the quality assurance team to improve customer satisfaction and quick issue resolution.
- Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
- Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
- Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
Requirements:
- Minimum 3 years of previous experience in a similar role.
- Excellent communication and relationship-building skills.
- Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
- Strong presentation & negotiation skills, with an understanding of budget restraints.
- Must be comfortable analysing data sets and must possess the ability to express and present clear logical thinking.
- Must be organized and a self-starter.
- Hindi/ Urdu Language skills preferred.
- Ambitious & entrepreneurial.
- Hungry for progression & process-driven.
- A keen eye for detail.
- Should be comfortable multitasking in a high-energy environment.
- Needs to be able to adapt to highly dynamic situations.
Desired, but not essential:
- Experience with Partner acquisition CRMs and/or digital sales.
- Exposure to business intelligence platforms such as Data Studio.
- Experience in working in different markets internationally, with strong cultural awareness.
- 2+ years of experience in a high growth start-up environment.
- Can ideally demonstrate a highly numerate and commercial mindset.
- Exposure of dealing and negotiating with commercial businesses.
- Experience working in/with a busy dry cleaning/laundry business.
Contract:
Full time, 40 hours.
We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!
