Operations Manager Manchester, England
Job description
Job description: Operation Manager Manchester
Operation manager is responsible for the effective and efficient day to day operation of the apartments aiming to exceed customer satisfaction.
What will I be doing?
· Making sure all guests receive a high-quality service
· Manage on a daily basis the communication with the housekeeping service company or the inhouse team.
· Manage communication with the laundry providers according to the business need
· Ensure building premisses are clean, tidy and ambient enough to receive guests
· Plan and coordinate accommodation and other brand services
· Manage budgets and financial plans and control expenditure
· Discuss operational issues with line manager such as guest feedback , Service recovery, staff issues
· Complete Service recovery log in Click Up.
· analyse costs factor aimed to increase efficiency
· Recruit, train and monitor staff
· Plan work schedules for individuals and teams
· Meet and greet customers
· Deal with customer complaints and comments
· Address problems and troubleshoot accordingly
· Supervise maintenance, supplies, renovations and furnishings
· Deal with contractors and suppliers
· Carry out inspections of property and services
· Ensure compliance with licensing laws, health and safety and other statutory regulations.
· Working together with the Maintenance team to ensure building maintenance
· Monitor and coordinate between all department to ensure smooth and efficient operation
· Identifying staff learning needs and assisting with development
· Be available on a call 24/7 to resolve any urgent problem on emergencies
Job Type: Full-time
Salary: £30,000.00-£32,000.00 per year
Benefits:
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Operations management (preferred)
Work Location: In person
Application deadline: 01/04/2023
Expected start date: 17/04/2023
