Operations Manager

Operations Manager Manchester, England

Kula
Full Time Manchester, England 30000 - 32000 GBP ANNUAL Today
Job description

Job description: Operation Manager Manchester

Operation manager is responsible for the effective and efficient day to day operation of the apartments aiming to exceed customer satisfaction.

What will I be doing?

· Making sure all guests receive a high-quality service

· Manage on a daily basis the communication with the housekeeping service company or the inhouse team.

· Manage communication with the laundry providers according to the business need

· Ensure building premisses are clean, tidy and ambient enough to receive guests

· Plan and coordinate accommodation and other brand services

· Manage budgets and financial plans and control expenditure

· Discuss operational issues with line manager such as guest feedback , Service recovery, staff issues

· Complete Service recovery log in Click Up.

· analyse costs factor aimed to increase efficiency

· Recruit, train and monitor staff

· Plan work schedules for individuals and teams

· Meet and greet customers

· Deal with customer complaints and comments

· Address problems and troubleshoot accordingly

· Supervise maintenance, supplies, renovations and furnishings

· Deal with contractors and suppliers

· Carry out inspections of property and services

· Ensure compliance with licensing laws, health and safety and other statutory regulations.

· Working together with the Maintenance team to ensure building maintenance

· Monitor and coordinate between all department to ensure smooth and efficient operation

· Identifying staff learning needs and assisting with development

· Be available on a call 24/7 to resolve any urgent problem on emergencies

Job Type: Full-time

Salary: £30,000.00-£32,000.00 per year

Benefits:

  • Employee discount
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Operations management (preferred)

Work Location: In person

Application deadline: 01/04/2023
Expected start date: 17/04/2023

Operations Manager
Kula

Related Jobs

All Related Listed jobs

Adviser for Equality Diversity Inclusion Team - The Education People
The Education People Oxford, England 40793 - 45000 GBP ANNUAL Today

We are particularly keen to hear from you if you have a deep passion and understanding of how to support those children and young people who identify as LGBTQ+

Care Assistant/driver
Ann's Maghera, Down, Northern Ireland 11 - 13 GBP HOURLY Today

Have a valid driving licence and vehicle. Driving licence and access to a car (preferred). Free access check, training and uniform.

Photographer
Joules Market Harborough 21000 - 28695 GBP ANNUAL Today

The role of Photographer sits in our talented Studio department where you will provide specialist and technical expertise to ensure that all shoots are executed

Waiter
The Ivy Café Wimbledon London, England 21000 - 23100 GBP ANNUAL Today

Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.

Football Coach
AJX Academy & AJX Youth F.C Bishop Auckland, England 15 - 30 GBP HOURLY Today

Undertake Training and complete relevant First Aid, Safeguarding and Football Coaching Awards. Lead Team Training for a Designated Team.