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Job description

Housemates is a purpose-driven, values-based scale up revolutionizing the way students find and secure their perfect home. We are committed to creating a seamless and enjoyable house-hunting experience for our customers.

We are seeking an experienced and highly motivated Operational Manager to oversee our Housemates teams in India and the United Kingdom. The successful candidate will be responsible for managing and optimizing operational processes, ensuring effective team performance, and maintaining high-quality service delivery. As the Operational Manager, you will play a critical role in aligning teams with established processes, fostering cross-functional collaboration, and driving operational excellence.

Responsibilities:

• Provide oversight and guidance to B2C and B2B sales teams
• Collaborate with sales teams to optimize operational processes and workflows
• Streamline operations for increased efficiency and cost reduction
• Document operational processes and ensure adherence to them
• Conduct quality assurance activities to ensure high-quality service and customer satisfaction
• Establish and monitor performance metrics and KPIs
• Identify and mitigate operational risks
• Foster effective communication and collaboration across teams
• Drive process improvement initiatives in coordination with sales teams
• Maintain compliance with regulations and industry standards

Qualifications:

• Proven experience as a Operations Manager
• Strong communication and negotiation skills
• Excellent interpersonal skills with the ability to build rapport and maintain long-term relationships
• Self-motivated and target-driven attitude
• Ability to work independently as well as in a team environment
• Knowledge of the real estate industry is a plus

Company Benefits:

• Competitive salary within the range of £37,000 - £40,000 per year
• Team activities in and outside of the office to foster a collaborative and fun work environment
• Join a purpose-driven, values-based scale up that is transforming the student housing industry
• Enjoy a non-corporate atmosphere that encourages innovation and creativity
• Generous holiday allowance of 26 days, plus bank holiday
• Take a day off on your birthday to celebrate and recharge
• Flexibility to work in a hybrid environment, combining remote work and office presence - 3 days in office.

How to Apply:
If you are ready to take on this exciting opportunity and be part of our growth journey, we would love to hear from you. Please submit your application, including your resume and a cover letter, detailing your relevant experience and why you are the perfect fit as Operations Manager at Housemates.

Note: Only shortlisted candidates will be contacted for an interview.