Operations Manager

Operations Manager Belfast, Northern Ireland

G4S
Full Time Belfast, Northern Ireland 30000 GBP ANNUAL Today
Job description

Location: Belfast, United Kingdom
Salary: Up to 30000
Posted: 5 Apr 2023
Closes: 31 May 2023
Business Unit: UK Secure Solutions
Contracted Hours: Full-time
Employee Status: Permanent
Reference: 4411


As an Operations Manager at G4S you would be part of a dedicated team responsible for managing a number of safety and security personnel delivering professional services on our customer sites whilst maintaining the core values of G4S.


You would be supporting the development, operations and profitability of your assigned area through ensuring the best possible business performance, contract compliance and delivery.


This is a full time, permanent role working within business needs, you may be required to manage operations which are run 24x7 and possibly be available for contact outside of normal working hours as well.


Role and responsibilities


  • Managing your own area of responsibility, including Client Services, Providing support to guards, absence management, discipline and grievance, delivering a service based on Monthly KPIs, managing customer concerns / complaints, planning internal growth,

  • Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure

  • Acting as a role model and always behaving in line with our company values with both the customer and the team

  • Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities

  • Managing contractual budgets in line with financial targets

  • Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract working with an operational team of managers

  • Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements via the company support services

  • Ensuring contract required training has been completed

  • Developing professional customer relationships, responding appropriately to customer requests and concerns

  • Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.

  • Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules


The Ideal candidate:

  • Prior experience of working in a similar operational management role, ideally within the security industry but not essential.

  • Experience as a Team Player

  • Excellent verbal and written communication skills, interacting both internally and externally

  • Excellent customer service skills

  • Excellent organisational skills

  • Ability to successfully manage a team

  • Track record of working in a fast paced and demanding environment


G4S offers employees the opportunity to work with well known clients, job security, competitive salary and benefits, and career opportunities to develop to more senior levels in our organisation.

Operations Manager
G4S

http://www.g4s.com
London, United Kingdom
Ashley Almanza
$500 million to $1 billion (USD)
10000+ Employees
Company - Private
Security & Protective
1901
Related Jobs

All Related Listed jobs

Assistant Designer POS & Print
Mountain Warehouse London, England 31000 - 37000 GBP ANNUAL Today

Basic knowledge of materials and printing processes for retail space and/or print design for apparel/hardgoods product. Competitive salary and benefits package.

Emergency Department Assistant
Isle of Wight NHS Trust Isle of Wight 21730 - 23117 GBP ANNUAL Today

We are recruiting for a Emergency Department Assistant who wish to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and

Office Administrator
Triaim Ltd Birmingham, England 15000 - 19000 GBP ANNUAL Today

Answering telephone calls in a professional manner. The role is busy and wide ranging with administration part of the role.

Warehouse Operative (Bestpets Picker) - Batleys Nottingham
Bestway Nottingham, England Today

This is a fast-paced role, where you will be responsible for accurately picking customer orders ready for delivery, with an expected pick rate of 120 units per

Sales Executive - Aviation & Transportation
Unisys Remote Today

The Sales Executive plans, organizes, leads, and controls balanced sales growth, and develops and manages a qualified opportunity pipeline.