operations manager London, England
Job description
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role:The Know Your Customer (KYC) Team Lead / Manager will oversee the execution of the company's KYC procedures for both enterprise and SMB (business and consumer) customer segments. You will manage the day-to-day operations of the KYC process, including oversight of a team of KYC Associates, ensuring compliance with all regulatory requirements. This role reports to the VP of KYC Operations.
Responsibilities include but are not limited to:
- Oversee the execution of the KYC process for both enterprise and SMB customers to ensure compliance with all regulatory requirements relating to customer identification and verification.
- Lead, mentor, and manage a team of approximately 5-10 KYC Associates. Ensure completeness, accuracy, and timeliness of KYC Associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster KYC Associate development.
- Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on KYC Associates’ work product, and provide clear and direct feedback to KYC Associates to improve quality.
- Recommend strategies to enhance the efficiency and effectiveness of the implementation of the KYC process.
- Manage relationships with stakeholders. For example, conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel, escalating any material risks or issues to regulatory compliance. This role will also communicate directly with sales personnel to facilitate the collection of appropriate KYC document.
- Track and report on team performance to the VP of KYC Operations. Assist VP of KYC Operations with department-wide performance reporting as required.
- Collaborate with other KYC Managers in facilitating consistent and quality execution of procedures.
- Stay updated on the latest regulatory developments and changes in KYC requirements
Required competency and skillset to be a waver
- Bachelor’s degree in Finance, Business, or a related field.
- 5-8 years of experience in a similar role, including significant people management experience, preferably in the payment industry. Specific experience with customer onboarding or due diligence a must.
- Strong understanding of KYC requirements and anti-money laundering regulations.
- Proven leadership skills with experience managing and mentoring a team.
- Experience in conducting a quality assurance/quality control function with a proven ability to deliver clear, direct feedback.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to make sound decisions.
- Ability to work effectively and drive results in a fast paced environment.
- Proficiency in English required, with additional proficiency in French preferred.
- Experience with customer onboarding verification tools and research databases a must.
What we offer
We offer a competitive compensation package, comprehensive benefits, and the opportunity to work in a fast-paced, dynamic environment in the payment industry.
Flutterwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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