Operations Manager Norwich, England

Flagship Group

Full Time Norwich, England 39590 - 43870 GBP ANNUAL Today

Job description

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group, as an Operations Manager. The role is a permanent post, working 37 hours per week; Monday to Friday.

This role is working from our King Street office, in Norwich. Whilst it is preferred that the appointee will work from the Norwich Office, Agile Working will be considered. Flexible Working will be considered.

In this key role as an Operations Manager, you will deliver strong leadership to the Planned Repairs Team and help to continue to drive a customer focussed culture that deliver excellent customer service and enhance customer satisfaction survey results. With line management responsibility for a team of Commercial Administrators, you will develop and support initiatives to promote and increase employee and tenant engagement. Aligning multi departmental projects, you will track performance against defined measures, evaluate outcomes and communicate progress.

Applications are welcomed for the role of Operations Manager from those with previous proven experience of being an Operations Manager. You’ll need a comprehensive knowledge of building, health & safety legislation, and safe methods of working. You will need a technical understanding of construction, building architypes and associated legislation specifically in relation to maintenance. You must have developed and demonstrated proven people management and leadership skills. You’ll need strong financial and budgetary skills; as well as your proven ability and experience of creating and managing budgets with significant annual value (£3m+). You must have previous project management experience, a full valid Driving Licence and be computer literate.

In return we offer a competitive salary and benefits package that includes:

Ø Competitive Salary of £39,590.00 to £43,870.00 per annum.

Ø Company Car.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 15:00 on 05.05.2023. Interview Date: 10.05.2023, in our Norwich Office.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached Job Description, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0531 and state that you are applying to be an Operations Manager, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

We offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments.

For a full list of list duties and criteria for the role and to access a copy of the Operations Manager job description please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Operations Manager – Reference Number 0531

Job Types: Full-time, Permanent

Salary: £39,590.00-£43,870.00 per year

Benefits: