operations manager London, England
Job description
We are looking for a Junior Operations Manager with experience in 5* Hotels to manage, co-ordinate, support and control the activities of the management team within their patch of venues.
ABOUT US
The ETM Group is a London based hospitality group with a rich collection of premium bars and restaurants. Over the next 12 months we are continuing to expand our operations, and we are looking to recruit a Junior Operations Manager to support that growth, and ensure we continue to make memorable experiences for our guests. The ETM Group oversee the F&B at the 5* Montcalm Hotel, due to securing a further 5* Hotel F&B contract we are looking to bring on a Junior Operations Manager with 5* Hotel experience to join the team.
Being part of our ETM family, you must live by our EPIC values of excellence, passion, integrity and challenge, and you must be able to live these within the front and back of house team.
WHY WORK FOR ETM?
- Generous salary package (Based on experience)
- Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time.
- Your birthday lunch in your venue is on us
- 48 hours per week contract
- Free counselling, legal advice, and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- An extra day of holiday added to your allowance each year you're with us, up to 5 extra days ( this is after 2 years service)
- Generous employee referral scheme: £400-£1000
- Money off your shopping at many high street stores
- ETM has partnered with Otolo to provide mentorship programmes to inspire and promote working within hospitalit
ABOUT YOU
An ideal Junior Operations Manager will
- Contribute to the selection, appointment, induction and training of managers to ensure that they have the skills and experience necessary to achieve the required business objectives
Provide enthusiastic leadership, clear objectives and an example of effective management to the management teams - Ensure that regular appraisals and performance reviews for management and staff are carried out and that all statutory and operational training needs are satisfied in line with brand and Company directives
- Carry out regular restaurant visits, both announced and unannounced, in order to audit compliance with legislative and Company requirements and to monitor guest service and food quality standards.
- To effectively contribute to periodic meetings with colleagues and superiors ensuring that all necessary information is provided to them
- To develop with each site Manager an annual business development plan and to monitor the implementation of the plan
- To contribute to the development and agreement of site budgets and forecasts
- To control overhead expenditure
- To ensure that the sites are maintained to an acceptable standard and that the décor, fittings and fixtures are cost effectively maintained to the brand standards
We know hospitality can be hard work, but it's very rewarding! As part of the ETM family, we always pull together with smiles on our faces.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
