operations manager Belfast, Northern Ireland
Job description
The Retention Operations Manager sits within the Customer Value Management (CVM) team in the Group Marketing Department.
The CVM team is responsible for managing customer value, the retention strategy to retain our customers, all direct customer communications, and award-winning customer loyalty programs for two brands: Energia and Power NI.
This is a 2-year contract for an existing role sitting alongside 3 others: Customer Campaigns Manager (open role), Customer Communications Manager and Retention and Loyalty Manager.
This role is responsible for all the operational elements of launching and maintaining customer retention campaigns and works closely with Service Operations teams who execute and support CVM retention campaigns.
Why choose Energia Group?
- 86% of employees would recommend Energia Group to friends and family as a great place to work!
- You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
- You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year round learning and support for professional subscriptions
- We also offer an annual Bonus of up to 10%, wellbeing programme including a counselling service, sports and social clubs, subsidised gym membership, generous holiday allowance with opportunity to buy more and Health Cash Plans.
- You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
What you'll need
- 2+ years’ experience in a relatable industry or role.
- Demonstrable strong people and communication skills.
- Demonstrable strong organizational skills.
- Comfortable with Microsoft Excel, PowerPoint and Microsoft Teams.
- Proven experience in bringing together or working with multiple business departments.
Does energy move you?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We reserve the right to enhance criteria to facilitate shortlisting.
