Operations Manager Norwich, England
Job description
DHL eCommerce is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do
We are currently hiring for an Operations Manager based in Norwich, for 45 hours per week.
To effectively and efficiently manage the site day to day operation working in collaboration with Service Partners and employed staffs. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation. The main role aim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPI’s and minimum standards are achieved in line with company targets and customer expectation.
Key responsibilities:
- Develop a good understanding of the workings of the operation to ensure service levels are achieved.
- Ensure that employees are regularly briefed in line with Company communications & strategy.
- Ensure company compliance and KPI’s are adhered to in line with company targets, setting the highest standards in all areas of the business.
- Ensure that employee performance is well managed and Performance Reviews are conducted in line with the Company review procedure.
- Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.
- Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance.
- Plan, forecast and monitor employee numbers against productivity to ensure appropriate resource is in place.
- Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Site/Area Manager.
Experience & Skills required:
- Shift management experience in parcel industry
- Experience of leading a team of at least 10
- Experience with statistical analysis and data processing
- Good knowledge of all computer systems relevant to the operation
- Excellent verbal and written communication is appropriate and in line with Data Protection Regulations.
About Us:
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mindset and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
