Operations Manager United Kingdom
Job description
About Cardinal Clinic
Cardinal Clinic is one of the South’s leading independent psychiatric hospitals. We are located in an historic house in the heart of Windsor’s green belt with acres of beautiful gardens. We have been providing in-patient, out-patient and day care services to patients for almost 45 years, through a team of consultant psychiatrists, psychologists and nurses.
We have around 100 staff in the business who are split across nursing, admin, kitchen, facilities and housekeeping teams.
Key relationships
Internal Relationships: Senior Management Team, Clinical Teams
External Relationships: Contractors, Clinicians, Statutory Legislative Bodies
Person Specification
This role will focus on the day-to-day operations. As a small business, the role will require considerable flexibility and will have wide ranging responsibilities. We expect all staff to support the provision of outstanding mental healthcare in whatever way they can.
We have a strong culture of quality excellence and provide a supportive, family-feel in the workplace. We expect all our staff to buy-in to this culture and openly demonstrate our values.
You will have experience of leading teams in a variety of functions. You will be passionate about developing these teams and will lead in a collaborative, supportive way. Your commitment and enthusiasm will inspire your teams to be motivated to exceed expectations for the standards within their departments.
Problem solving will be second-nature to you and you will be used to juggling multiple demands on your time. This will be done alongside longer-term commitments to developing systems, processes and control metrics that demonstrate compliance with key legislation and business objectives.
This is a senior appointment and there is an expectation that the successful person would be a key part of our growth plans over the coming years. They will have a critical voice in the creation of plans and in executing strategy, alongside their day-to-day responsibilities.
Experience of operating in a healthcare environment would be an advantage.
Job Purpose
- To be responsible for the day-to-day operation of a small mental health hospital with specific ownership of administrative, facilities and non-clinical teams.
- To support the clinical director in delivering exceptional standards of care and patient safety across clinical teams.
- To be the responsible person for core legislative requirements such as health and safety, fire safety and food safety.
To provide recommendations and undertake initiatives that improve quality, commercial performance, business growth and safety.
Key Responsibilities
Leading Hard Facilities Team:
- To support the maintenance and grounds teams in planning projects and day-to-day work requests such that urgent issues are prioritised and accomplished.
- To ensure that all work is carried out in a safe manner and complies with relevant health and safety legistlation.
- To plan resource requirements in line with agreed work programmes and budgets, ensuring that there is sufficient resource to deliver agreed programmes.
- To authorise expenditure on equipment, contractors and materials within budgetary constraints, ensuring value for money is achieved.
- To ensure projects are managed effectively and deliver on quality, cost and time expectations.
- To hold budgetary responsibility for the team.
Leading Soft Facilities Team:
- To support the housekeeping team ensure that all routine housekeeping is achieved to the plan.
- To ensure adequate resource is available for planned demand.
- To ensure that all cleaning activities meet quality expectations and that all relevant legislation is complied with.
- To ensure the kitchen is staffed with appropriate resource to meet expected demand.
- To ensure that menus are varied and are consistent with the quality expectations of patients.
- To ensure that menus reflect the clinical needs of patients and support mental health recovery.
- To ensure the kitchen operates safely and complies with all relevant health and safety, and food safety legislation.
- To hold budgetary responsibility for the team.
Leading Administrative Team:
- To support the office manager in planning resource requirements to ensure that all receptions are manned and all clinicians receive the administrative support they require.
- To ensure that the admin team accurately bill their time to clinicians and recover appropriate amounts of their cost.
- To ensure that clinicians receive a prompt and professional service in support of their patient’s requirements.
- To hold budgetary responsibility for the team.
Leading Non-Clinical Quality:
- To ensure there is a programme of auditing which accurately reflects overall non-clinical quality.
- To ensure that actions arising from audits are completely in a timely manner.
- To ensure that all patient feedback is reviewed for learning points and that actions are taken where there are opportunities for improvement.
Legislative Responsibities:
- To be the Health & Safety Officer for the organisation.
- To be lead on Mental Health Act administration.
- To ensure that food safety regulations are abided by.
Other Responsibilities:
- To be the main focus for any operational problems and to work with the relevant teams in ensuring a rapid resolution.
- To ensure that on-going problems are understood and appropriate action is being taken to resolve.
- To work with heads of department in identifying regular issues and ensuring that long term solutions are implement which reduce re-occurrence.
Knowledge & Qualifications Required
- Educated to degree level or equivalent experience
- Experienced in the leadership of diverse teams
- Experienced in the delivery of projects
- Good knowledge of health and safety
- Knowledge and experience of the healthcare industry an advantage
- Experienced in managing budgets
Skills, Experience and Personal Attributes
- You will be an inspiring leader whose teams outperform expectations
- You will be passionate about delivering quality outcomes
- You will have the ability to communicate effectively at all levels of the organisation
- You will have the ability to think strategically and influence colleagues on initiatives
You will have the ability to identify opportunities for improvement and deliver initiatives that address them.
