operations manager Shoreditch, England
Job description
About us
Bondsmith is a rapidly scaling fintech building the future of financial services.
Our mission is to drive innovation and digital transformation in the wealth management industry to provide better outcomes for savers.
Our lead investor and flagship customer are FNZ, one of the biggest names in wealth management with over $1 trillion in assets under management.
We are regulated in the UK by the Financial Conduct Authority.
We are looking for a highly motivated an organised individual to join our team as an Operations Manager. In this role, you will support our crucial day to day operations, playing a pivotal role in driving efficiencies and operational excellence across our entire back office.
What you'll be doing:
- Oversee and manage the day-to-day operations of our savings platform.
- Ensure payments are executed and acknowledged on time.
- Oversee the reconciliation process to ensure accurate records of all cash balances are maintained at all times.
- Work with our banking partners to ensure accurate and timely product management.
- Communicate with our banking and distribution partners to handle day-to-day queries and issue-management.
- Oversee the systems and processes that manage customer orders to ensure deals are placed accurately and on time.
- Collaborate with other colleagues to troubleshoot and resolve live issues.
- Maintain responsibility for overseeing operational issues as and when they arise.
- Manage, identify, assess and document risks to ensure good client outcomes and support the risk management culture.
- Ensure all relevant controls are robust, operated effectively and fully documented.
- Assist the delivery team in the design and implementation of new processes as the business scales.
- Assist the MLRO with KYC/AML operations, to ensure the efficient onboarding of new customers.
Requirements:
- Bachelor's degree.
- Experience in an operations role within an FCA regulated company.
- Proven ability to work to a high degree of accuracy.
- Experience dealing with internal or external clients.
Ideal type of person:
- Proactive and driven, taking ownership.
- ability to work under pressure.
What makes Bondsmith unique
- Early-stage startup: You will join an early-stage startup with less than 50 members. This means you'll have an opportunity to make a real impact and shape the future of Bondsmith.
- Customer demand: Unlike other startups who are still finding their way and pivoting on products, we have strong demand from our enterprise clients for our products, we just need to keep building them.
- Next fintech growth story: We are doubling in headcount year on year and hiring across a range of positions
Company Benefits
- Competitive salary
- Healthcare
- Pension scheme
- Share scheme participation
- All the right equipment to make sure you're working at your best
- Flexitime
- Fun and social office in Shoreditch
- Deliveroo for working late in the office
- Hybrid working
Bondsmith is an equal opportunities employer we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
