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• Strive for industry-leading team retention.
• Ensure the best shifts are delivered every time.
• Maintain and deliver excellent brand standards.
• Lead and inspire your team to achieve outstanding levels of food & service.
• Full P&L accountability for your area.
• Responsible for all aspects of your business.
• Maintenance checks on buildings and equipment.
• Recruit, interview, assess and support management teams for new openings and existing stores.

PEOPLE

• Be an ambassador for the Bleecker Values: United, Passionate, Empowering & Diverse.
• Recognize and celebrate success in your teams.
• Empower your GMs to unite their teams.
• Effectively communicate and drive teamwork within each site and between sites.
• Inspire your teams to be passionate about our food.
• Identify and address the recruitment needs of the business, ensuring that the capability and suitability of those recruited are in line with delivering our brand standards.
• Oversee the training of the team at all levels utilising company training materials.
• Ensure competency levels are achieved, staff files are in good order and compliance training is completed within required timeframes.

• Spot talent, encourage succession planning and deploy training and development resources.
• Participate in appraisals and performance management of General Managers.
• They must receive regular and appropriate training and development relevant to their needs.
• Hold monthly team meetings with the entire team.
• Confirm this information is cascading down through the team and everyone is aware of the current performance/targets of their site.
• Adhere to all company HR policies and address any ER situations following advice from the People team.

OPERATIONS

• Your role should primarily be hands-on, spending a high percentage of your time in the (Delivery Only) Edition sites, training and supporting your team.
• You will be required to work shifts in-store from time to time.
• You will carry out weekly audits to review standards; communicate results to the team in a positive fashion to foster a culture of continual improvement.
• You must ensure a presence in the sites at peak service times including evenings and weekends.
• Feedback constructively on all aspects of the operations.
• Keep yourself fully abreast of standards and products and ensure any changes or issues are communicated to the relevant people.
• Manage your time effectively; visit sites regularly according to priorities.
• Empower your teams to exceed customer expectations.
• Maintaining the highest standards must be the priority in everything you do.
• Respond to customer complaints within 24 hours.

• Act like a business owner with a focused approach of driving sales whilst being fully aware of costs, profits, resources, the competitive environment, and all other commercial aspects, in order to exceed your area’s KPI’s.
• Ensure all sites are aware of financial policies and procedures.
• Ensure resolution of any financial issues that head office may have with any of the sites in the first instance.
• Have full accountability for the control of all stock within your area ensuring that products are always available, stock control procedures are strictly followed and COGS targets are achieved.
• Have full and detailed knowledge of EPOS and be able to fully utilize its functions.
• Ensure all stock control systems are in place – e.g., the recording of all food wastage and team food into Centegra and implementation of line checks.
• Check weekly stock takes carefully ensuring they are fully accurate, investigate variances and review all finance KPIs with each GM every week.
• Do one stock take per week alongside the team rotating a different site each week.
• Ensure management & team schedules are prepared on time, that the sites are appropriately and efficiently staffed at all times and labour targets are achieved.

DELIVEROO

• Drive overall performance in (Delivery Only) Edition sites P&Ls, food quality and operational excellence.
• Monitor Deliveroo ratings weekly.
• Create a culture that “Busy Mode Status” is only for exceptional emergency use.
• Utilise all Deliveroo reports to drive revenue growth through “Perfect Stats”.
• Liaise with Marketing to create effective marketing plans for revenue and brand growth on the Deliveroo platform.

EVENTS

• Logistics management for events & collaborations.
• Liaise with marketing, finance and ops to ensure events run smoothly.
• We must always be living Bleecker’s values here.

HEALTH & SAFETY

Health & Safety and Food Hygiene is the responsibility of all. However, as an operations manager, you carry additional responsibility and will be held accountable for the following:

• Standards of safety & hygiene (as detailed by the law), COSHH and Surefoot guidelines are strictly followed.
• Adhere to safety & hygiene standards set out by Deliveroo at the Edition Sites.
• Complete Trail daily.
• Ensure all equipment & services are in good working order including overseeing all maintenance management.
• Always prioritise the safety of our customers and team.
• Communicate major incidents to the Head of Departments.
• Liaise with Deliveroo site manager & internal maintenance team on maintenance issues.
• Carry out monthly internal audits.
• Report all accidents and incidents to the appropriate channels.
• Keep allergen data up to date and accurate.
• Address issues raised by EHO’s, Fire Safety Officers, Health & Safety Officers, Surefoot and/or Deliveroo.