Operations Manager Redhill, South West England, England
Job description
Here at AXA Partners, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
We currently have the exciting opportunity for an Operations Manager to join our team based in Redhill, Surrey on a hybrid contract. This role attracts a base salary up to 55k depending on experience.
The role of the Operations Manager is to create and maintain an excellent customer experience through the implementation of the Contact Centre/Claims Centre strategies, that deliver a high level of service and satisfaction for clients and customers. You will drive a culture of continuous improvement throughout the contact centre, that delivers improvement in systems and process, ensuring that productivity and efficiency targets are achieved. You will lead operational delivery of multi-function & multi-channel customer interaction, ensuring an ongoing understanding of changes in customer and industry behaviour.
Key Responsibilities:
- Embed the people strategy plans for the Operation
- Drive a culture of continuous improvement that delivers excellence in Customer outcomes and drives operational efficiencies
- Lead a high performing team
- Effective communication & relationship management
Your Profile
Technical/ Functional Knowledge, Skills and Abilities
- Leadership and Coaching skills
- Excellent customer service skills
- Excellent communication and presentation skills
- Excellent organisational and time management skills
- The ability to get things done / deliver results to agreed customer standards
- Influencing skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.
- Experience of working in a customer service environment and/or Contact Centre
Education, Professional Qualifications and Experience
- Experience in leading operational teams and management resources
- Experience in implementing transformational change projects
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme
- Life Assurance
- Up to 27 days annual leave plus Bank Holidays
- AXA employee discounts
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.
