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Are you energized by the idea of working in Canada’s leading art museum, surrounded by great art, award-winning programs and big ideas? Would you thrive working with colleagues who are leaders in their field, from a variety of professional backgrounds? Do you believe art has the power to spark conversation, create community and change lives? Do you want to be a part of breaking down barriers to access?

Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to approximately 1 million visitors annually.

We are currently seeking a Regular Full-Time, Manager, Visitor Experience Operations to join our Visitor Experience team. Under the direction of the Director, Visitor Experience, the incumbent will be directly responsible for overseeing the day-to-day operations of the Group Sales Program, Ticketing Services, and Contact Centre to ensure efficient, customer-focused service delivery. He/She/They will work closely with colleagues and implement strategies and policies to generate attendance and revenue from a multiple visitor experience programs and offerings. The Manager, Visitor Experience Operations will also act as a subject matter expert, influencing our overall customer centric strategy and program for enhancing Gallery services for all visitors.

Interested so far? Learn more about why AGO a great fit would be below.

The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.

The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.

What are the benefits and highlights of working at the AGO?

• Competitive salary
• Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
• Discounts to GoodLife Fitness
• Free tickets to every major exhibit at AGO

If this sounds like an opportunity you are looking for, apply now!

The ideal candidate will have the following qualifications, skills, and experience:

• Directly related knowledge of adult group and school group sales techniques
• Demonstrated ability in direct response marketing techniques including list management, direct mail, email communication, eblasts, etc.
• Demonstrated ability to create and deliver effective sales presentations.
• Demonstrated ability to develop and achieve revenue and attendance targets.
• Demonstrated experience as a telephone/electronic contact centre manager/ supervisor and ability with Group Sale acquisitions and generating repeat business.
• Well-developed verbal and written communication skills
• Experience in producing and evaluating data analytics.
• Strong knowledge of contact centre technology including Customer Relations Management, Contact Centre and Point of Sale software
• Superior organizational and analytical skills
• Well developed time-management and multi-tasking skills

In addition to the skills described above, our ideal candidate is:

• Purpose-driven
• Entrepreneurial-minded — we need a leader who is looking to build a new competency within the AGO, while bringing other team members along on the ride
• Execution-oriented — the have a strong ability and desire to execute to the highest standard. They care deeply about the quality of their work and don’t cut corners.
• Highly collaborative — they have excellent interpersonal skills and the ability to work collaboratively with a cross-functional team, and across a wider organization.
• Highly organized and strong prioritization skills — they have the ability to manage multiple projects.
• Data-driven, analytical, and strategic – they understand how to use data to make smarter decisions and optimize business outcomes.

We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV via our website: https://ago.ca/jobs-and-volunteering. If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to our Jackman Hall entrance on McCaul street. The hours are you able to drop off your application are 8:30AM until 4:00PM Monday-Friday.

We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.

The Art Gallery of Ontario is an Equal Opportunity Employer.