Operations Manager Wakefield, England
Job description
Arriva, part of the Deutsche Bahn group, is one of the largest transport services organisations in Europe, employing some 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We operate an extensive range of services including buses, trains and health and social transport services.
A vacancy has arisen for an Assistant Operations Manager at our Wakefield depot, Arriva Yorkshire. The main purpose of the role is to support the Operations Manager in the effective day to day provision of staff and ensure an effective and efficient business service is provided.
- Managing driver resources
- Allocation and pre-planning of work
- Ensure that the correct procedures and behaviours are followed by drivers when on duty
- Identify training needs and liaise with the Training Manager and HR to ensure appropriate solutions are in place.
- Supporting HR Initiatives which include retention, recruitment and absence management
- Incident Management including CCTV analysis.
- Operational delivery of services
- Customer service complaints handling
- Staff engagement including local initiatives.
- Ensuring compliance with Health and Safety Policies
We are looking for someone who has the drive and determination to make continuous improvements, therefore your skills will be essential to the role. You will have previous experience of people management in a unionised environment. A good understanding of health and safety will be advantageous as will organisational, decision making and analytical skills.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Job Types: Permanent, Full-time
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Day shift
Work Location: In person
Reference ID: R-025705
