Operations Lead Remote
Job description
Are you the go-to expert for creating and implementing SOPs, ideally in a start-up/scale-up environment?
Proven ability to lead and nurture a remote-first, fast-growing team?
Strong Zendesk skills?
And ideally, do you have operations experience from within a contact centre operation to ensure a consistent and awesome customer experience?
We’d love to hear from you.
Tickitto is looking for a process-oriented Operations Lead who will be working closely on some of the most critical questions in our business with our senior leadership teams.
Your primary accountability will be to create and implement initiatives that result in world-class infrastructure and processes. Your ability to optimise and streamline will result in scalability and continued growth for Tickitto.
About us:
At Tickitto we are democratising access to the world’s best events and experiences. We have created a global B2B marketplace that allows consumer brands to offer tickets to live events and cultural experiences. Our clients will be based around the world and we are targeting the largest consumer platforms.
We are now ready to scale up our operations after closing our seed round and will be recruiting a team of superstars to ensure we are delivering engineering excellence to our clients.
About the Operations Lead role:
The role sits at the heart of our mission to democratise access to the world’s best events. From responsibility for the underlying technical and data capabilities that power our API to our contact centre for ticket fulfilment related queries - this role is varied and versatile allowing you to gain exposure across various functions in our business. Given the proximity to our most senior leadership, you will have a high degree of freedom to embed yourself and drive meaningful impact.
What’s in it for you?
- Have a real impact inside a well-funded VC-backed business.
- Flexible working hours (we focus on deliverables).
- Remote first set-up, however, would be nice to be able to meet up very occasionally with the team.
- Salary: up to £50,000 and up to £15,000 performance bonus p.a.
- Pension
- 33 days holiday including bank holidays
We’d love to hear from you if you have the following experience, skills and personality:
Plenty of experience in a fast-paced environment, ideally a start-up or from within strategy consulting.
A STEM degree, Business Management or a related field.
Strong Zendesk skills, or you've been involved in learning, documenting and training new teams on helpdesk/support ticketing software.
Proven record in creating and successfully implementing operational practices, and health and safety policies.
You’ve led a high-performing team, ideally a remote or hybrid team.
Rigorous planning, execution and organisational skills, with high attention to detail.
Excellent written and verbal communication skills.
Ability to apply effective change management strategies.
Willingness to roll up your sleeves and get involved across the business.
Comfortable working in an agile, remote-first and rapidly changing environment.
If this sounds like an exciting next career opportunity for you, we’d love to hear from you.
