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Job description

Purpose & Remit of Role: To ensure the smooth operations and delivery of services of the organisation across all departments. Support the development of the organisation in its transformation and growth. The scope of this role is wide since it encompasses the entire charity.
Responsible to: Chair of Trustees and the Trustee Board
Responsibilities: The entire charity, its staff, volunteers and assets.
Working with: Colleagues across the organisation and external contacts as necessary
Location: Haviland Road, Boscombe, Bournemouth.
Format: Freelance. There is a scope for the right candidate to become permanent employed dependent on performance & funding.
Remuneration: £23p/h to £25 p/h dependent on experience.
Hours: 21 Hours per week; 5.25 hours across 4 days or 7 hours across 3 days. With flexibility to attend occasional out of hours events on evenings or weekends as and when the role requires it.

About The Bournemouth Foodbank

Our foodbank is part of The Trussell Trust’s network of 428 foodbanks, working to tackle food poverty and hunger in our local communities, as well as across the UK.

The Foodbank Network was founded in 2004 after four years of developing the original foodbank based in Salisbury. Since then, The Trussell Trust has helped communities work together to launch foodbanks nationwide in a wide range of towns and cities. In 2021/22, The Trussell Trust’s Foodbank
Network provided 2,173,158 three-day emergency food supplies and support to UK people in crisis. Of these, 832,109 went to children.

As a network, we want to see more people helped out of crisis and fewer people needing foodbanks in the future. That is why The Trussell Trust and local foodbanks are working together to develop new ways to help people out of crisis through programmes like More Than Food.

“When we were desperate, the foodbank was there for our family.
It was our only lifeline.”

The impact and positive outcomes of the foodbanks, including The Bournemouth Foodbank are evident and highly emotive.

The Bournemouth Foodbank building is a vibrant hub located within Boscombe, in central
Bournemouth. As a community hub, we work with other charities who are aligned with our goals of ending hunger and we support a wide spectrum of people from the Bournemouth community.

The Bournemouth foodbank was a project founded by local churches and community groups, working together towards stopping hunger in our local area. The project has grown into a robust charity that sits at the heart of its community.

The Haviland Road building, referred to as St George’s, holds our café, conference room, main food distribution hub, office, storage and hosts other charity partners who are also delivering services within our building.

There are key points that make our foodbank unique

• We are a Trussell Trust flagship foodbank.
• We are a vibrant community hub.
• We have a newly refurbished café dedicated to serving hot nutritious meals to those in need.
• We deliver employability training courses at our café.
• We work in partnership with other charities who address similar or related issues such as debt, housing, financial advice, mental health.
• We have a baby bank within the building called Bundles that Love.
• We aim to be a pioneering and leading-edge charity that is not only addressing issues at the symptomatic level but is working on finding pragmatic fit-for-purpose solutions at the causation level.

About our local community

Boscombe is an area of deprivation that is listed amongst the top 30 highest ranking areas of deprivation in the UK in the Office of National Statistics database. Our community is diverse in ethnicity, age, gender and cultural heritage.

We operate 4 sites across Bournemouth. As a flagship foodbank we have supported other foodbanks in their formation and work.

Our Culture & Ethos

The Trussell Trust and its Foodbank network are Christian-based in their values. We welcome people from diverse backgrounds, religions and ethnicities who are aligned with Christian-based values.

Our values:

Charity, Truth, Transparency & Honesty

About The Role

The Bournemouth Foodbank is entering its next level of development due to both its size and the increased need for its services. We are seeking an experienced Operations Director who can smoothly lead the charity into its next stage, while supporting our transformation from a small to a medium sized organisation.

The role would require multitasking across different areas: managing day to day activities while also addressing strategy, conducting a Theory of Change and looking at existing areas of vulnerabilities, processes, procedures and policies.

The role holder will be leading our core team alongside our Project Director, six part time staff and approximately 300 volunteers to ensure the smooth delivery of the vision of Bournemouth
Foodbank.

Main Responsibilities

You will oversee the daily operations of the Bournemouth Foodbank. You will be the one to ensure that our organisation is well-coordinated and productive by managing its procedures and its people.

You will be central to delivering the Bournemouth Foodbank’s activities and facilitating a successful and sustainable operations model.

Operations

• Oversee daily service delivery and activities of the charity.
• Identify operational risks, flag them to Trustees and proactively develop and manage delivery of mitigation strategies and actions.

Strategy

• Input into the Bournemouth Foodbank’s strategy
• Together with staff and Trustees, conduct a Theory of Change.

People

• Manage and support staff. Conduct performance management: oversee objective setting, ensuring consistency and alignment across the organisation, with regular appraisals and feedback.
• Support staff in managing their roles. Supporting the Project Director in her role to ensure best management, ensuring our duty of care to the staff & volunteers in providing appropriate training and support.
• Work with external HR support services where required.
• Oversee recruitment processes as we grow our team.
• Ensure that the Bournemouth Foodbank’s culture and values are embedded across the organisation.

Beneficiaries

• Oversee the impact and outcomes of charity’s activities to beneficiaries: Ensure that the charity is consulting with beneficiaries and the community to ensure that it is delivering services that are wanted, needed and are accessible and fit for purpose.
• Set systems in place to collect data/surveys that can be fed into outcomes and reports to stakeholders and funders.

Finances

• Manage and support the finance coordinator/book keeper to ensure role is executed in line with the charity’s needs.
• Oversee spending; together with the fundraising team and financial coordinator ensure that funding is ringfenced where appropriate and that good fiscal practices are in place. Ensure financial spending parameters and best practice processes are adhered to.
• Manage budgeting, forecasting and expenditure for general overheads, and serve as point of liaison between the teams and Trustees.
• Review financial information and adjust operational budgets to promote income. Together with the Fundraising Team, to support the creation of new revenue and income streams.
• Maintain corporate risks and issues register, working in partnership with the senior leadership team to proactively manage.
• Ensure that charity annual accounts are prepared, submitted and published in timely manner.

Fundraising

• Manage and support the Fundraising Team in their roles.
• Input into the Fundraising Strategy and oversee fiscal targets and activities.
• Ensure fundraising best practice is adhered to.
• Support and oversee Fundraising Team’s quarterly reports to Trustees.

Trustees & Governance

• Oversee that the charity is compliant with charity law, guidelines and has robust governance.
• Liaise with Trustees to make decisions for operational activities and set strategic goals.
• Liaising with and reporting to Board of Trustees on all operational, fiscal and service delivery matters.
• Support the Trustees with data, outcomes and evaluations in writing the Trustees Annual Report (for the Annual Accounts that are published on the Charities Commission’s site).

Marketing & PR

• Manage and support the Marketing Manager in his role.
• Ensure that the brand and message of the charity is represented and delivered well.
• Oversee any issues where branding and our charity marketing collides with political, controversial or matters impacting the public.
• Liaise with Trustees and bring to their attention any public relation matters.

Insurances

• Make certain that insurances are fit for purpose to ensure that staff, volunteers and physical assets are fully covered.

Safeguarding & Risk Assessment

• Prioritise safeguarding and risk assessment to comply with best practice and ensure the safety and wellbeing of staff, volunteers, beneficiaries and all building visitors.
• Ensure compliance with GDPR across the organisation.

Relationships & Networking

• Represent the Bournemouth Foodbank at galas and high-level events. Meet with

Councillors, Major Donors, Businesses when required, to represent the BournemouthFoodbank at a leadership level.

Assets

• Safeguard the physical assets of the charity through ensuring that insurances are in place, security is robust, risk assessments and similar procedures and practices are carried out suitably, and that staff/volunteers are trained and supported in executing their roles properly.
• Liaise with landlords regarding any building-related matters; ensure lease and contracts with landlord are in good standing.
• Seek professional and expert advice where required/appropriate.
• Ensure charity accounts are prepared and published onto Charities Commission website in a timely manner.

Reputation

• Safeguard the reputation and good name of the Bournemouth Foodbank through best practice, upholding our values, and ensuring that all staff and volunteers have a clear understanding of our charity values.

Policies & Procedures

• Responsibility for ensuring that policies are in place, fit for purpose and up to date.
• Ensure that procedures and processes are fit for purpose and reviewed.

About You

The ideal candidate must be an excellent leader who is self-motivated and has a passion for making a positive impact in the community. We are seeking a dynamic Operations Director who can support our charity in elevating to the next level of development.

You will have experience in Third Sector at a managerial and leadership level.

Your attitude is positive, with an entrepreneurial mindset of ‘thinking outside the box’ and solution- orientated perspective.

You will have attention to detail, be highly organised with time management skills and ability to multi-task.

You must have great people skills and interpersonal skills to relate to people from different backgrounds, ages and varying life experiences; as well as to liaise with Trustees, staff, volunteers, beneficiaries and other charity partners.

Personal Specifications - Essential

• A commitment to the mission and values of The Bournemouth Foodbank and Trussell Trust.
• Proven experience of holding a role as Director/ CEO / Director of Operations or equivalent position within the Third Sector.
• Experience of managing staff and volunteers.
• Great people skills and diplomacy, including an ethical and honourable manner in relating to all people. Strong interpersonal and communication skills and an ability to liaise confidently with different stakeholders.
• Systematic and efficient, using initiative, being proactive and being solutions-focused, able to prioritise, manage and complete a variety of tasks with minimal supervision and to deadlines.
• Strong analytical skills and previous experience of reviewing and developing policies and procedures.
• Flexibility and ability to cope with periods of high work pressure as part of a small organisation.
• Adequate understanding/ or experience of charity law, governance and fundraising best practice so as to enable you to execute your role effectively.

It is important that any candidate is passionate about the work of the Bournemouth Foodbank, aligned with our ethos and committed to our values.

Personal Specifications - Desirable

• Degree or qualification in management or third sector qualifications.
• Experience of, or understanding of charity fundraising.
• Previous experience of working in a foodbank / community fridge or similar charity.
• Lived experience of using a food bank.
• Knowledge of the Bournemouth community.

Job Types: Part-time, Freelance
Part-time hours: 21 per week

Salary: £23.00-£25.00 per hour

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• BOURNEMOUTH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have management or leadership experience within the Third Sector?

Work Location: One location

Reference ID: Operations Director – Bournemouth Foodbank