Operations Director London, England
Job description
Job Reference: CL/KC/12-05/866/18
Job Title: Operations Director
Location: Mobile - UK –Applicants must have the right to work in the UK
Salary: Competitive
Contract:Permanent
Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 40 hours per week
Business Overview
The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.
Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.
Role Overview
We are currently recruiting for an Operations Director to join our passionate and driven team-based.
Benefits
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community
Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
Career development and recognition
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards
Key Responsibilities:
- You will ensure long-term account sustainability and maintain and develop strong client relationships together with providing optimum service provision are essential prerequisites for this role.
- You will have a focus on continuous improvement and innovation to ensure our service provision continues to deliver our client’s needs.
- Managing a complex business, you will have an intimate knowledge of cleaning services, business opportunities, values, positioning, and interpersonal skills to enable Atalian Servest to continue as the preferred provider.
- You will understand financials from a client and a customer perspective as this is essential to ensure we deliver against budget, whilst understanding what business opportunities exist.
- You will be managing multiple million-pound budgets / P&L Management, understanding and owning the contracted deliverables ensuring compliance with all SLAs and KPIs on a day-to-day basis.
- You will take the lead operationally in defining and ensuring that the contracted services perform to the highest standards, fulfil all contractual obligations, and delivers to financial targets.
- You will be responsible for the management of operating costs for the client's contract and oversight of the Operations Team; this includes all operating costs for each site and includes responsibility for the approval of expenditures from your allocated budget.
- You will provide regular financial reports regarding budget and funding commitments as and when required.
About You:
- Full Driving License essential.
- Previous experience in delivering soft solution services to a large client estate.
- Proven experience in managing people across multiple sites.
- Proven experience in managing multi-functional projects and multiple stakeholders.
- A proven track record of dealing with senior clients and customers.
- Experience working at a senior level in operational management, leadership, and service delivery environment.
- Experience in setting and achieving the standard for safety, quality, time, and cost.
- Experience in managing a budget and proven commercial acumen when dealing with all financial matters.
- Strong interpersonal skills with an ability to operate and build credibility at a senior level with key stakeholders.
- Excellent negotiating and diplomacy skills combined with the confidence and resilience to handle potential conflict situations.
- Ability to resolve conflicting issues and priorities.
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f
Diversity & Inclusion
We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.
