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Operations [Customer Care Associate] Brentford, England
Allianz UK
Full Time
Brentford, England
22449 GBP ANNUAL Today
Job description
Are you looking for a new challenge ?
Do you want to start a new career?
LV Pet Insurance is looking for passionate customer service representatives, passionate about delivering excellent customer service and passionate about pets.
This role is Hybrid working - with 2 days a month at Ditton Park, Slough
What Are We Looking For?
Our customers are at the heart of everything we do and we are looking for Claims service agents who are devoted pet lovers and passionate about animals, who are happy to work hybrid. We’re looking for someone who is empathetic, friendly and professional to be able to deliver the high level of service our customers expect. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. Previous customer service experience is welcome, but what’s most important is that you have the right attitude, dedication and commitment to great customer service, as well as the confidence and ability to deal with claims enquiries. High levels of resilience, good communications skills and maths competency are essential.
What Will You Be Doing?
You’ll spend your time speaking to new and exisiting customers. You could be speaking to our existing customers who already have a policy with us and they could be calling up with any general enquiry relating to policy renewals, cancellations, making any amendments or adjustments to their policy. You will also be speaking to new customers who are wanting to take out a new policy with us. You'll be responsible for upselling and promoting the benefits of the cover to the customer. You must be able to show resilience when dealing with the customer as you will face set backs and you will need to be able to handle objections on price. You’ll be fully trained and empowered to deliver outstanding customer service every time. You will need to be comfortable operating within a financial services compliant environment.
- Our operating hours are: Monday-Friday 8am-8pm 1 in 2 Saturdays 9am-2pm, we will discuss shift patterns at initial interview
Location: Ditton Park - Hybrid
Please be aware you will be required to work 2 days a month from Ditton Park, Slough. For this reason we will only be considering those that live within a 1 hour commute to the office.
Salary: Competitive Salary of £22,449.
Skills & Experience
- The confidence and ability to deal with a range of customer enquiries
- A good level of competency in Maths and English
- A passion for pets and animals
- Good communication skills and a positive attitude
- An understanding of a compliant environment
- High levels of resilience, perseverance and self-motivation
- A private location within your home to enable you to work confidentially with a dedicated workspace in order to deliver excellent customer service
- A strong broadband speed with the ability to work with a ethernet cable if required
- Mobile phone network will be Vodafone – a good signal will be required
What We Can Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Competitive bonus scheme
- Generous pension contributions
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
About Us
At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
Additional Requirements
At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at [email protected]
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us
Job Level:
Professional
Location:
Home, ENG, GB, HOME BASED
Brentford, ENG, GB, TW8 9DX
Available until:
28/02/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz UK
Employing Entity:
Allianz Management Services Ltd
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
22257
