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Job summary

The Department of Diabetes & Endocrinology operates across the QEHB, Heartlands, Solihull and Good Hope Hospital sites.

We have a fabulous opportunity for somebody to join our team and help us manage / monitor the RTT and performance along with assisting our Operations Manager and Group Manager with their administration requirements.

Ideally, you will already have an understanding of RTT and performance targets along with experience of working within a hospital or healthcare setting.

As well as working with the Operations Manager and General Manager, you will work closely with our Outpatient Manager and Office Managers. A good appreciation of Windows applications (Word / Excel / Outlook) is essential. You should be able to demonstrate ability to type from copy / audio if necessary.

You must be able to work within a team in order to collectively monitor capacity and ensure clinics are fully utilised, capturing data and reporting appropriately.

In order to be shortlisted for the post you must highlight your relevant experience in the supporting information- including typing capabilities and IT / systems experience

For further information, please email: [email protected]

Main duties, tasks & skills required

Main duties will include (but not be exclusive):

Providing admin support for the Operations Manager and General Manager

Undertake the management of the RTT for the Directorate

Ensure clinics across sites are being fully utilised

Capture data and be able to present and feed back

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
• Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

• Experience of dealing with the Public/Customer service experience
• Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
• Experience of dealing with the Public/Customer service experience
• Good Organisational skills
• Able to use own initiative and deal with the unpredictable
• Able to work under pressure and to multi-task
• Able to work to deadlines

Desirable

• Experience of working in a busy environment
• Experience of working in Healthcare
• Previous experience of transcribing formal minutes

Additional Criteria

Essential

• Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard/ IT skills
• Good organisational skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, patients and visitors
• Understand confidentiality and apply the principles in everyday working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Ability to travel to multiple sites

Desirable

• Ability to work under pressure and deal with stressful situations