operations coordinator Broomfield, CO
Job description
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Payment Operations Specialist in Broomfield, CO! This position is primarily responsible for timely posting and release of all incoming and outgoing wire per bank policy and procedures. Ensures proper procedures are followed to minimize loss to the Bank, while maintaining quality service. This role has frequent contact with internal and external customers. The Wire Operations Specialist has access to confidential customer and wire information.
The hourly wage range for this position is $25/hr - $29/hr depending on qualifications and experience.
- Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires.
- Process domestic and foreign wire transactions according to Bank policy and procedure.
- Monitor various queues in the wire transfer system.
- Conduct phone calls with authorized customers to validate outgoing wire requests.
- Review OFAC information on wires and escalate any finding.
- Perform wire transfer investigations in a timely manner.
- Assist with the resolution and recovery of fraudulent wire transfers.
- Provide support to internal departments via telephone, email, and ticketing system.
- Follow strict authentication and verification processes in accordance with Bank’s wire policy.
- Maintain a proficient understanding of NACHA rules regulatory compliance including BSA, OFAC, loss prevention, information and physical security and adherence to Bank policies and federal regulations.
- Resolve various wire exception transactions such as cancellations, deletions, reversal, and returns.
- Perform daily validation across payment applications.
- Perform ACH tasks including, but not limited to ACH processing verification, temporary increases, emergency same day processing, large ACH approval requests and ACH prefund shortage monitoring.
- Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements
- Process credit card orders and provide card servicing support
- Assist with various projects, monitoring and reporting.
Education/Experience Preferred:
- Spanish speaking (bilingual) preferred.
- High school diploma or equivalent required.
- Bachelor’s degree or equivalent work experience preferred.
- 1 to 3 years banking experience required.
- Back-office bank operations with wire transfer processing experience preferred.
- Back-office bank operations with Debit card/ACH dispute experience preferred
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and deadlines simultaneously.
- Demonstrated attention to detail and accuracy.
- Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management.
- Strong telephone skills.
Sunflower Bank Benefits employees enjoy outstanding benefits, including:
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more employee perks & incentives!
People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
