Operations Coordinator London, England
Job description
Operations Coordinator
Location: UK, remote
ABOUT THE ROLE
The Operations Coordinator supports the research schedule for our BASES Neuroscience team for multiple regions globally, liaising with the operations team to meet day-to-day objectives. This includes developing fielding materials based on client objectives, coordinating with external vendors, and participating in developing the fieldwork schedule as needed. Our Operations Coordinator will work within a cross-functional team to meet research deadlines on time, at budget, and with quality in mind.
Responsibilities
- Obtains proficiency in all tools needed to support BASES Neuroscience projects
- Clear, concise, and professional communication with internal team and external vendors
- Develop a strategy to expand database as needed
- Supports project requests with incidence checks and timeline feedback
- Work with external vendors to schedule qualified participants for fieldwork
- Monitors all live studies daily to identify any in-field issues early
- Escalates at-risk projects appropriately as soon as identified
- Solution-oriented in resolving feasibility issues and recommending solutions
- Seeks opportunities/shows enthusiasm for value added projects beyond the ‘normal’ project specific work
- Proactively identifies High Priority studies and works with internal teams to execute successfully
- Works directly with 3rd party vendors to successfully manage expectations for sampling requirements and executing projects, ensuring that vendors understand and follow best practices as set forth by leadership
- Provides feedback to vendors and internal leaders as appropriate
- Records accurate and timely data for metrics tracking and financial reporting
- Willing to work as a team by taking on shared tasks such as vacation/sick day coverage, etc.
- Contributes to team discussions and non-production projects as needed
- Works well with other internal partners across Commercial and Operational teams to deliver on time and high-quality study execution, fostering a professional and friendly environment while working with others across the business.
Requirements & Skills
- Ability to work 5 days per week
- Strong organization and high attention to detail
- Interpersonal and customer service skills
- Problem-solving skills
- Oral and written communication in English
Education and Experience Required
- Bachelor’s degree or equivalent experience and education
- Familiar with Microsoft Office Suite (Word, Excel, etc.)
- Flexible and positive attitude
- Ability to work individually as well as in a team environment
WE OFFER
- Work in an international, multicultural environment
- Flexible working environment
- Comprehensive health insurance
- Industry-leading parental leave
- Life assurance
- Pension plan
- Volunteer time off
#LI-PB
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
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