operations coordinator London, England
Job description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function
The vacancy is for a role within our busy London Destination Office, where the team handle all land service bookings (attractions, coaches, restaurants, guides and activities) and support our global sales functions by providing quick confirmation with attractive conditions and offer the solution and ideas to tours.
About the Role
We have 2 vacancies, a Japanese speaker and non-Japanese speaker. As the “Tour Coordinator”, you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within Benelux, UK and Ireland.
Key Responsibilities
- Tour planning including revenue control and efficient supplier selection for a different type of tours
- Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions
- Establish and keep a good relationship with all suppliers
- Ensure service bookings are planned as per the logical itinerary routing
- Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required
- To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
- Investigate and resolve service complaints
- Proactive communication with suppliers for critical services.
- Prompt communication within the team about updates like special deals, closures, or supplier feedback
- Support customer service team in event of major on-road issues
- Building rapport with the tourism board to gather information on new sightseeing activities or restaurant information
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in both English and Japanese.
- Coordination with Finance team for prepayments and query resolutions
To Succeed in the Role, You Should Have:
- Working experience in DMC or Travel industry is essential.
- Good written and verbal skills are essential in both English and Japanese.
- Destination knowledge of Benelux and/or UK / Ireland is desirable.
- Computer literature – experience in working with Microsoft packages is desirable.
- Good business reporting / statistic producing skills are preferred.
- Planning and proactive work approach
- Good negotiation skill.
We Are Looking for a Person With:
- Ability to work under pressure and work independently
- Motivated and a team player with pro-active attitude
- Excellent communication and organizational skills
- Delivering Results
- Focusing on Customers & Suppliers
- Detail essential
- Analysing and improving
