operations coordinator San Francisco, CA
Job description
Inclusively is partnering with a one of the largest transportation networks to hire a Operations Associate - Flexdrive San Francisco.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
Responsibilities:
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares rental vehicles for our Drivers, which includes fueling and cleaning, installing telematics, and license plates, conducting inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds high standard of service while working with all drivers and representing the brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Experience:
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the San Francisco area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
- Bonus points if you love ride-sharing so much that you're a driver too!
- Proficiency in other languages is considered a plus!
- A valid unrestricted driver's license and satisfactory driving record and be insurable under our policy required
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
The expected range of pay for this position in the U.S. is $20.84- $24.52. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Job Type: Full-time
Pay: $20.84 - $24.52 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
About Inclusively
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.inclusively.com
