Find More Than 10K+
United Kingdom Jobs

Administrator/Coordinator

£22,000-£25,000 per annum

Monday to Friday, 8:30am until 5:00pm

Permanent

On behalf of our client based on the outskirts of Newmarket, we are searching for an administrator/Coordinator to join their friendly, supportive and expanding team. The ideal candidate will have previous experience in a similar role and within an office environment, good knowledge of Word, Excel, Outlook and possess general IT skills – Sage experience would be preferred. Due to the location of the role, a drivers licence and access to your own transport is essential.

Main duties and responsibilities:

• Liaising with clients and engineers to schedule in and confirm reactive call outs, planned preventative maintenance and remedial works.
• Completing all emergency call outs and planned visits within stated KPI deadlines for all Service visits whilst checking that the jobs are financially viable and commercially correct.
• Coordination of engineers’ work schedules.
• Providing Risk Assessment and Method Statements for works.
• Update and issue annual maintenance renewal quotations for all active service contracts
• Assisting the Service department with quoting remedial and replacement works following site attendances and customer/external enquiries.
• Raising Purchase Orders and liaising with suppliers.
• Assist the Accounts department with Service invoicing and invoice queries when required.
• Being responsible for maintaining a portfolio of clients.
• Prompt and accurate response to client enquires escalating to the Service Supervisor and Management Team where appropriate.
• Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls.
• Ensure all necessary paperwork is obtained and processed promptly and in adherence to the company’s ISO procedures – chasing when not received.
• Ensure that communication is maintained throughout the business to assist with maximising cost saving use of labour and making efficiencies to ensure revenues and margins are maximised.
• Keeping on top of general filing and housekeeping.
• Assisting with company website updates & newsletters
• Assist with company social media update Linkedin/ Twitter etc…

Key skills:

• Computer literate with understanding of Word, Excel, Outlook and general IT skills – Sage experience will be preferred.
• Strong written, verbal and numerical skills
• Excellent telephone manner.
• Exceptional organisational skills
• Experience within a customer services based environment
• Ability to work successfully as a team member and individually

Benefits:

• Annual leave 23 Days plus bank holidays
• Healthcare Cash plan
• Pension
• Free onsite parking

If you are interested in this position please apply with a current CV or contact the office on 01284 767979 for more information